Beginner's Guide: How do I troubleshoot common issues when signing up?
Captured: TikTok page date: Hash: a42ad63fbf3a
Creator TL;DR
AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.
This page helps prospective sellers fix two common signup problems: an "Account already exists" error and a "Reason for rejection" error during onboarding. It explains how to log in, reset a password, or re-upload corrected documents.
Key points
"Account already exists" means the phone number or email is already registered.
Double-check the phone number or email you entered.
If the info is wrong, use "Change phone number" or "Change email address".
If the account exists, choose "Log in" and sign in with the method you used before.
For phone logins, you can use SMS code or reset the password.
For email logins, use "Forgot the password?" and reset via email code.
If you get a "Reason for rejection" message, review the requested document fix and resubmit.
Upload clear, high-quality, complete documents.
Accepted file types are JPG, JPEG, PNG, or PDF.
Do not upload screenshots with phone or computer screen banners and icons.
Say / show
Check whether the phone number or email was typed correctly.
Use the matching login method: email or phone.
If needed, select "Change phone number" or "Change email address".
Use "Log in with SMS code" or "Forgot the password?" to recover access.
Make sure both password fields match exactly when resetting a password.
Follow the rejection message instructions and re-upload the correct documents.
Use clear, high-quality, complete documents in JPG, JPEG, PNG, or PDF format.
Do not say / show
The page does not say to contact support first for these issues.
Do not say screenshots are acceptable for identity or document uploads.
Do not say other file types are accepted.
Do not say repeated submission failures have a guaranteed outcome other than delays; the source only says they may lead to delays.
Violation risks
Repeated submission failures may delay account approval.
Uploading documents that are unclear, incomplete, or in the wrong format may prevent verification.
Using the wrong login method may block account access until corrected.
Who it affects
Prospective sellers registering an account.
Prospective sellers recovering a password.
Prospective sellers responding to onboarding document rejections.
Source notes
Verify these steps against the TikTok source page before acting.
This summary is based only on the provided source text and does not add extra policy requirements.
Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1
Readable Policy Copy
Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.
This guide is for prospective sellers who are having trouble registering an account or recovering a password. In this article, we will walk you through simple steps to fix common issues and help you resolve your account problems. At a Glance:
If you see an "Account Already Exists" error, see the first troubleshooting section.
If you see a "Reason for Rejection" error, see the second troubleshooting section.
"Account Already Exists" Error Message
If an error message appears stating "Account already exists," it means the phone number or email address you entered is already registered. This could be for a TikTok Shop account or a TikTok for Business account (such as the ads platform). Here are some steps you can take to troubleshoot this issue:
Check the phone number and email address you typed.
If the information was entered incorrectly, select "Change phone number" or "Change email address".
If an account already exists for your phone number or email address, select "Log in".
On the next screen, fill in your login credentials (Choose "Email" or "Phone" depending on how you originally signed up.). Option 1 (Phone Number): Log in with SMS code
Select "Log in with SMS code".
Select "Send code" (it will send a text message with a code to the phone number that you filled in).
Fill in the code received by text message.
Select "Log in".
Option 2 (Phone Number): Reset Password
Select "Forgot the password?" A text message with a code will be sent to the phone number that you filled in.
Enter the code received by text message.
Fill in the new password in both password fields (must be identical).
Select "Reset Password" (this will reset your password).
Option 3 (Email Address): Reset Password
Select "Forgot the password?"An email message with a code will be sent to the email address that you filled in.
Enter the code received by email into the "Verification code" line.
Fill in the new password in both password fields: "Password" and "Confirm Password".
Please note that both entries must be identical.
Click on "Reset Password".
"Reason for Rejection" Error Message
If information in the submitted documents cannot be verified, additional documentation will be requested. This request will appear in a "Reason for rejection" pop-up banner on the onboarding page. The message will direct you on the specific issue and the remedial documentation you will need to resubmit. Follow the instructions carefully and re-upload the correct documentation. Please note that repeated submission failures may lead to delays in your account approval process. You must ensure that the images you upload meet the following conditions:
Clear, high-quality, and complete document
JPG, JPEG, PNG, or PDF format only
Screenshots with phone or computer screen banners and icons are not allowed.