AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.
This page explains how creators/sellers can monitor Late Dispatch Rate (LDR), what counts as a late dispatch, and how to appeal if an order was delayed for reasons outside their control. It also explains that TikTok Shipping orders still count for LDR, while Fulfilled by TikTok (FBT) orders are exempt.
Key points
Check Seller Center: Orders > Fulfillment Performance to view LDR.
Monitor the Manage Orders > To Ship tab and each order’s details.
For regular orders, the order must be marked In Transit within 2 business days from Awaiting Shipment.
Late dispatch can happen if the carrier scan/status does not update to In Transit in time.
Use Seller Center tools like Holiday Mode, Order Handling Capacity Tool, Custom Handling Time, and Backorder.
TikTok Shipping orders are included in LDR; FBT orders are exempt.
LDR does not directly affect SPS, but high LDR can indirectly affect SPS through OTDR.
If disruptions occur, check whether SLAs were extended and appeal if you get an enforcement action.
For appeals, gather carrier delay notices, proof of attempted pickup/drop-off, and impacted order IDs.
Say / show
Monitor dispatch SLA and delivery SLA in Seller Center.
Make sure regular orders receive a carrier acceptance scan within 2 business days.
Appeal LDR violations when orders were delayed by circumstances beyond your control.
Use the shipping and handling tools in Seller Center to manage capacity and timing.
Verify current SLA and enforcement details in the TikTok source before acting.
Do not say / show
Don’t assume hand-off to the carrier ends your dispatch responsibility.
Don’t assume TikTok Shipping orders are exempt from LDR.
Don’t say LDR directly changes SPS.
Don’t say all disruption-related SLA extensions are automatically communicated to sellers.
Don’t claim a policy requirement not stated in the source.
Violation risks
Late dispatch if regular orders are not marked In Transit within 2 business days.
Orders missing a carrier scan/status update within the dispatch SLA may be treated as late.
Potential enforcement actions for delayed orders.
Indirect SPS impact through OTDR if late-dispatched orders miss deliver-by SLA.
Who it affects
Sellers managing regular orders.
Sellers using TikTok Shipping.
Sellers using FBT.
Sellers affected by weather or other widespread/local disruptions.
Sellers disputing an LDR violation or enforcement action.
Source notes
Use the TikTok source to confirm the latest Fulfillment Policy, LDR guide, and appeal steps before taking action.
The source says TikTok Shop may not be able to notify sellers of every SLA extension, especially when localized.
The source lists dispatch SLA examples for regular, made-to-order, backorder/custom handling, and pre-order orders.
Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1
Readable Policy Copy
Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.
In this guide, you will learn about:
Steps to monitor your Late Dispatch Rate
Best practices to meet the dispatch deadline
For details on related policies, enforcements, and appeal requirements, please refer to:
To see your Fulfillment Performance page in Seller Center, follow these steps:
Click on Orders
Click on the Fulfillment Performance tab
Want to see your shop's LDR? Click hereto go straight to your Fulfillment Performance page in Seller Center. To learn more about your Fulfillment Performance page, you can refer to our Guide to the Fulfillment Performance Page article.
Best Practices for Improving Your Late Dispatch Rate (LDR)
Closely monitor your order status in Seller Center and regularly check dispatch SLA and delivery SLA for each order.
To monitor, go to your Manage Orders page (Click Here to go there now). And go to the To Ship tab. Click into each order to see the details page.
Your dispatch responsibility does not end at hand-off to your carrier. Make sure you monitor orders so that they receive their acceptance scan from the carrier within 2 business days.
Starting January 26, 2026, to meet your dispatch SLA for regular orders, you must ensure the order status marked "In Transit" within 2 business days starting from when the order is Awaiting Shipment.
Order type
Dispatch SLA
Regular
Within 2 business days from the order date. Order status must be marked as In Transit.
Made-to-OrderBackorderCustom Handling
Within the handling time set by the seller +1 business day.Order status must be marked as In Transit.
Pre-Order
Within 2 business days after the Pre-Order closure date.Order status must be marked as In Transit.
If an order was not scanned by the carrier and the status has not been updated to In Transit within the defined dispatch SLA, it is considered late.
What's the difference between LDR and On-Time Delivery Rate (OTDR)?
LDR measures how consistently sellers meet their dispatch SLA for orders, while On-Time Delivery Rate (OTDR) assesses whether orders are delivered within the expected timeframe.
For LDR, sellers can meet dispatch timeliness requirements by ensuring regular orders are scanned by the carrier to update the status to In Transit within 2 business days.
OTDR ensures sellers manage their order volume effectively and collaborate with their chosen carriers to deliver orders within expected timeframes.
What if I believe my LDR is inaccurate?
When you review the ticket for a LDR violation, you will see the option to appeal. Before submitting the appeal, TikTok Shop will direct you to download a list of all the tracking numbers submitted within the designated time period. Be sure to download the list and identify the orders that were flagged as having tracking number issues. You will then need to prepare the required evidence (outlined above in the Appeal Requirements section) for each of the tracking numbers that were incorrectly flagged as invalid.
Does LDR affect a shop's Account Health Rating (AHR) or Shop Performance Score (SPS)?
Your LDR does not directly impact your SPS. However, late-dispatched orders are much less likely to be delivered within the deliver-by SLA. Orders not marked as Delivered within this timeframe are included in the OTDR calculation. As a result, a high LDR can indirectly affect your SPS through the OTDR metric.
Are TikTok Shipping orders exempt from LDR assessments?
No. TikTok Shipping orders are still included in your LDR assessment because you are still responsible for handling the dispatch of orders. Only orders through the Fulfilled by TikTok (FBT) program are exempt because TikTok Shop handles the end-to-end logistics for orders.
What should I do if I can't dispatch a product due to unexpected events, such as weather disruptions?
During widespread disruptions, the standard Service Level Agreements (SLA) in our Fulfillment Policy may be temporarily extended. TikTok Shop is unable to notify sellers in all instances, especially when extensions are localized to specific regions. You can check SLA extensions for your orders by following these steps: Step 1: See the latest SLA for your order(s):
Click on the To Ship tab. The dispatch deadline for each order is in the Shipping Method column.
Alternatively, select an Order ID to view the Order Details. The dispatch SLA, auto-cancellation SLA, and deliver-by SLA should be visible.
Step 2: If you receive an enforcement action for orders delayed due to circumstances beyond your control, please submit an appeal. You may be asked to include documentation that includes but is not limited to:
your carrier or logistics service provider's delay notice (with the name, warehouse address, and impact period)
proof of an attempted pick-up and/or drop-off,
the impacted order IDs with an enforcement action
🔎 View steps to submit an appeal through your Account Health Rating page here. You may also submit an appeal for violations, related to impacted orders, through the Shop Performance Score page. 🔎 Refer to our guide on How to Appeal Your Shop Performance Score (SPS) for detailed steps. Orders that have not been impacted must follow the standard Fulfillment SLA in our Fulfillment Policy.
Policy Advisor
Fast policy guidance from captured TikTok Shop snapshots.