AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.
This page explains US domestic Seller Shipping rules for TikTok Shop sellers: sellers use their own carriers, must enter valid tracking on time, and are responsible for correct shipping info. Delivery targets differ by shipping option, and TikTok can cancel orders or apply penalties if shipping fails or information is wrong.
Key points
Applies only to US local-to-local (domestic) seller self-shipping.
Ready to Ship means tracking is uploaded in Seller Center.
Marking Ready to Ship or Transit to Ship counts as confirming shipping.
Sellers must confirm, pick, pack, and enter valid tracking within the selected handling time.
Tracking and carrier info must be correct; sellers are responsible for losses and penalties if wrong or missing.
If tracking/carrier info must be fixed, sellers can make one one-time edit; otherwise contact support.
Support updates must be requested within 30 days of the order date.
Express orders should be delivered within 3 business days and maintain a 95% on-time delivery rate.
Standard and Free Economy require a first delivery attempt within 6 business days.
Standard and Free Economy must ship to all 48 states; Alaska and Hawaii are optional.
Free Economy shipping fee is 0 and cannot be changed.
A package is deemed lost after 10 calendar days or 7 business days with no carrier scans.
Say / show
Use only for US domestic seller self-shipping.
Upload valid tracking in Seller Center within the order handling time.
Check tracking and carrier details before confirming shipping.
Correct mistakes quickly; one one-time edit may be available.
Escalate to support if carrier/tracking can no longer be updated.
Verify delivery SLA by shipping option before choosing it.
Plan for refund/cancellation risk if delivery is abnormal or delayed.
Verify against the TikTok source before acting.
Do not say / show
Do not apply this to cross-border orders.
Do not treat Ready to Ship or Transit to Ship as anything other than shipping confirmation.
Do not submit incorrect or missing tracking information.
Do not assume Free Economy price can be changed.
Do not assume Standard can be deselected.
Do not promise delivery timelines that conflict with the listed SLA.
Do not claim support can update tracking after 30 days from the order date.
Violation risks
Related losses and penalties for incorrect or missing tracking or carrier information.
Order cancellation and customer refund initiation for abnormal delivery such as damaged, lost, or delayed shipping.
Loss of eligibility for a shipping option if the 95% delivery requirement is not met.
Support may refuse tracking updates after 30 days from the order date.
Cross-border orders cannot be updated on this US platform.
Who it affects
US domestic seller self-shipping sellers.
Sellers using Express, Standard, or Free Economy shipping options.
Sellers handling tracking uploads and carrier updates in Seller Center.
Seller support or account teams handling tracking correction requests.
Source notes
This summary is based only on the provided TikTok source text.
The page says to verify details against the TikTok source before acting.
Some carrier lists and supported partner details were present in the source but not fully captured here.
Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1
Readable Policy Copy
Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.
1.Overview
Note: This manual is only applicable to US local to local (Domestic) logistics services. This manual is only applicable to seller self-shipping scenarios (Seller Shipping).
1.1 Definitions
Ready to Ship: After a consumer places an order, the seller uploads the tracking number in the Seller Center. This can be done either by filling in the logistics tracking number on the back-end or importing the logistics tracking number in bulk, etc. The shipping time of the seller shall be based on the operation shipping time recorded in the seller center.
Seller Shipping: Sellers provide order fulfillment through their own selected/preferred logistics carriers.
Shipment in Transit: The first shipping information of the order updated on its corresponding logistics company's official website, will be regarded as package collection.
Important: Marking an item as Ready to Ship or Transit to Ship constitutes confirmation of shipping.
2. Logistics Service Level
2.1 Shipping Options and SLA Requirements
For all shipping options, 95% of orders must be delivered on or before the business day requirements to be eligible to ship with the desired option.
Shipping Options
End-to-End Delivery Requirement
Express
3 Business Days
Standard & Economy
6 Business Days
3.Shipping Orders
3.1 Order Handling
Sellers are required to confirm, pick, pack and enter valid tracking numbers for all orders within the selected Order Handling Time on Fulfillment Settings page of Seller Center. This handling time could be different for various shipment types. For example, Standard Shipments have shorter handling times compared to Made-to-Order Shipments. Please refer to TikTok Shop Customer Order Shipping Policy for more information.
3.2 Virtual Bundle Split Order Function
We have recently introduced a Virtual Bundle Split Order functionality that allows sellers to meet different shipping needs when selling bundled products. This feature enables orders containing virtual bundles to be split so that each item can be shipped separately. The function is available in Seller Center. If you would like to use this feature, please contact your Account Manager (AM) to request whitelist access. For detailed instructions on how to use this feature, please refer to the Virtual Bundles guide.
3.3 Ready to Ship
Tracking Number
Sellers are required to upload valid shipment tracking information for the order into the seller center.
Please check and ensure tracking information provided for the shipment is correct.
If there are any discrepancies inthe tracking information or no tracking information is provided, the seller will be responsible for the related losses and penalties as a result.
Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.
Shipping Provider:
Selecting a Shipping Provider is a required field for sellers.
The supported TikTok Shop logistics partners that sellers may select from are:
A. Duie Pyle
Easy Express
Pitt Ohio
AAA Cooper Transportation
Estes Express Lines
PS Logistics
ABF Freight
Fastfrate Group
R+L Carriers
ACI Logistix
FedEx
Roadrunner Freight
Amazon Shipping + Amazon MCF
FedEx Freight
Saia Inc.
Averitt Express
Forwardair
Southeastern Freight Lines
Jitsu
Freightquote by C.H. Robinson
Spee-Dee Delivery
Better Trucks
Global Parcel Service (GPS)
SpeedX
Cainiao US
GLS US
Tax-Air
Central Transport
GLS USA
Tazmanian Freight Systems
CEVA Logistics
Gofo Express
TForce
Cirro
JP Express
Tusk Logistics
CrossCountry Freight Solutions
Lasership
United Delivery Service
Day & Ross Freight
Lone Star Overnight
UniUni
Daylight Transport
Mainfreight
UPS
Dayton Freight Lines
Metropolitans
UPS Heavyweight
Deliver-it
Oak Harbor Freight Lines
USPS
DeliverDirect
Old Dominion Freight Line
Veho
DHL ECommerce
Ontrac
Western Post
DHL Express
OSM Worldwide
DoorDash
DHL Heavyweight
Xmiles
Maersk
Pilot Freight Services
Yanwen US
SwiftX
XPO
JD Worldwide
CDL
ShipX
Roadie
Hovership
Please check and ensure the information provided in the Shipping Provider section is correct. If there are any inaccuracies in the shipment logistics information, the seller will be responsible for the related losses and penalties as a result.
Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.
In case you are no longer able to update the tracking/carrier information, you can open a ticket to our Support Team for assistance. For each Order ID that needs an update, please provide the original as well as the new tracking number and/or carrier name. Please note:
You must file your request no later than 30 days from order date for our Support Team to update your order information
We are unable to update tracking for Cross-Border orders as they are not permitted on our US platform at this time. Only local to local (domestic) is supported.
3.4 Delivery
All deliveries are handled by the shipping provider from package dispatch to delivery confirmation. Sellers should pay close attention to the status of shipment in progress. Once the order is successfully delivered, the shipping provider will update the shipment status on seller center to "Delivered".
Express: March 14, 2025, shoppers should receive their orders within 3 business days of placing them, and sellers are required to maintain a 95% on-time delivery rate for Express orders shipped within this timeframe.
Standard: requires a first delivery attempt within 6 business days after the order was placed. Standard cannot be deselected and requires shipping to all 48 states (with Alaska and Hawaii optional).
FreeEconomy: requires a first delivery attempt within 6 business days after the order was placed. The Free Economy shipping option is a free shipping service for TikTok Shop customers at the sellers' expense. The shipping fee is 0 and can not be changed. Free Economy requires shipping to all 48 states (with Alaska and Hawaii optional).
A package will be deemed "lost" if there have been no carrier scans for 10 calendar days or 7 business days.
If an abnormal delivery occurs, such as damaged package(s), lost package(s), or delayed shipping, we may cancel the order and notify the customer to initiate a refund.
Policy Advisor
Fast policy guidance from captured TikTok Shop snapshots.