AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.
This page explains TikTok Shop US domestic Seller Shipping rules. Sellers must use their own carriers, enter correct tracking in Seller Center, and meet shipping/delivery service levels. Some shipping options have required delivery timeframes, and wrong or missing tracking can create losses and penalties.
Key points
Applies only to US local-to-local domestic Seller Shipping.
Seller marks orders Ready to Ship by uploading tracking in Seller Center.
Tracking and carrier info must be accurate; mistakes may lead to losses and penalties.
Seller can make one one-time edit to tracking if needed.
Support can update tracking only if requested within 30 days of the order date.
Cross-border order tracking updates are not allowed on the US platform.
Sellers must confirm, pick, pack, and enter valid tracking within the selected Order Handling Time.
Express orders require 3 business day delivery and 95% on-time delivery rate.
Standard requires first delivery attempt within 6 business days and cannot be deselected.
Free Economy requires first delivery attempt within 6 business days, is free to customers at seller expense, and the fee cannot be changed.
Standard and Free Economy must ship to all 48 states; Alaska and Hawaii are optional.
A package is deemed lost with no carrier scans for 10 calendar days or 7 business days.
Say / show
Use Seller Center to upload valid tracking numbers.
Check carrier and tracking details carefully before submitting.
If you need a correction, use the one-time edit or contact Support with original and new details.
Plan operations to meet the selected Order Handling Time.
Verify delivery performance against the required shipping option SLA.
Keep in mind this policy applies only to US domestic local-to-local shipping.
Do not say / show
Do not say this applies to cross-border shipping.
Do not rely on incorrect or missing tracking information.
Do not say Standard can be deselected.
Do not say Free Economy’s shipping fee can be changed.
Do not assume Support can update tracking after 30 days from order date.
Do not say Alaska and Hawaii are required for Standard or Free Economy.
Violation risks
Related losses and penalties for inaccurate or missing tracking or carrier information.
Order cancellation and customer refund handling for abnormal delivery issues.
Failure to meet shipping option SLA may make the option ineligible.
Late or incorrect order handling can create fulfillment issues.
Who it affects
US sellers using Seller Shipping.
Sellers fulfilling orders with their own preferred logistics carriers.
Operators managing tracking entry, shipment status, and delivery SLAs.
Sellers using Standard, Free Economy, or Express shipping options.
Source notes
This summary is based only on the provided TikTok source text; verify details against the TikTok page before acting.
The source text references other policies and guides for more detail, but those details are not included here.
Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1
Readable Policy Copy
Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.
1.Overview
Note: This manual is only applicable to US local to local (Domestic) logistics services. This manual is only applicable to seller self-shipping scenarios (Seller Shipping).
1.1 Definitions
Ready to Ship: After a consumer places an order, the seller uploads the tracking number in the Seller Center. This can be done either by filling in the logistics tracking number on the back-end or importing the logistics tracking number in bulk, etc. The shipping time of the seller shall be based on the operation shipping time recorded in the seller center.
Seller Shipping: Sellers provide order fulfillment through their own selected/preferred logistics carriers.
Shipment in Transit: The first shipping information of the order updated on its corresponding logistics company's official website, will be regarded as package collection.
Important: Marking an item as Ready to Ship or Transit to Ship constitutes confirmation of shipping.
2. Logistics Service Level
2.1 Shipping Options and SLA Requirements
For all shipping options, 95% of orders must be delivered on or before the business day requirements to be eligible to ship with the desired option.
Shipping Options
End-to-End Delivery Requirement
Express
3 Business Days
Standard & Economy
6 Business Days
3.Shipping Orders
3.1 Order Handling
Sellers are required to confirm, pick, pack and enter valid tracking numbers for all orders within the selected Order Handling Time on Fulfillment Settings page of Seller Center. This handling time could be different for various shipment types. For example, Standard Shipments have shorter handling times compared to Made-to-Order Shipments. Please refer to TikTok Shop Customer Order Shipping Policy for more information.
3.2 Virtual Bundle Split Order Function
We have recently introduced a Virtual Bundle Split Order functionality that allows sellers to meet different shipping needs when selling bundled products. This feature enables orders containing virtual bundles to be split so that each item can be shipped separately. The function is available in Seller Center. If you would like to use this feature, please contact your Account Manager (AM) to request whitelist access. For detailed instructions on how to use this feature, please refer to the Virtual Bundles guide.
3.3 Ready to Ship
Tracking Number
Sellers are required to upload valid shipment tracking information for the order into the seller center.
Please check and ensure tracking information provided for the shipment is correct.
If there are any discrepancies inthe tracking information or no tracking information is provided, the seller will be responsible for the related losses and penalties as a result.
Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.
Shipping Provider:
Selecting a Shipping Provider is a required field for sellers.
The supported TikTok Shop logistics partners that sellers may select from are:
A. Duie Pyle
Easy Express
Pitt Ohio
AAA Cooper Transportation
Estes Express Lines
PS Logistics
ABF Freight
Fastfrate Group
R+L Carriers
ACI Logistix
FedEx
Roadrunner Freight
Amazon Shipping + Amazon MCF
FedEx Freight
Saia Inc.
Averitt Express
Forwardair
Southeastern Freight Lines
Jitsu
Freightquote by C.H. Robinson
Spee-Dee Delivery
Better Trucks
Global Parcel Service (GPS)
SpeedX
Cainiao US
GLS US
Tax-Air
Central Transport
GLS USA
Tazmanian Freight Systems
CEVA Logistics
Gofo Express
TForce
Cirro
JP Express
Tusk Logistics
CrossCountry Freight Solutions
Lasership
United Delivery Service
Day & Ross Freight
Lone Star Overnight
UniUni
Daylight Transport
Mainfreight
UPS
Dayton Freight Lines
Metropolitans
UPS Heavyweight
Deliver-it
Oak Harbor Freight Lines
USPS
DeliverDirect
Old Dominion Freight Line
Veho
DHL ECommerce
Ontrac
Western Post
DHL Express
OSM Worldwide
DoorDash
DHL Heavyweight
Xmiles
Maersk
Pilot Freight Services
Yanwen US
SwiftX
XPO
JD Worldwide
CDL
ShipX
Roadie
Hovership
Sway
Please check and ensure the information provided in the Shipping Provider section is correct. If there are any inaccuracies in the shipment logistics information, the seller will be responsible for the related losses and penalties as a result.
Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.
In case you are no longer able to update the tracking/carrier information, you can open a ticket to our Support Team for assistance. For each Order ID that needs an update, please provide the original as well as the new tracking number and/or carrier name. Please note:
You must file your request no later than 30 days from order date for our Support Team to update your order information
We are unable to update tracking for Cross-Border orders as they are not permitted on our US platform at this time. Only local to local (domestic) is supported.
3.4 Delivery
All deliveries are handled by the shipping provider from package dispatch to delivery confirmation. Sellers should pay close attention to the status of shipment in progress. Once the order is successfully delivered, the shipping provider will update the shipment status on seller center to "Delivered".
Express: March 14, 2025, shoppers should receive their orders within 3 business days of placing them, and sellers are required to maintain a 95% on-time delivery rate for Express orders shipped within this timeframe.
Standard: requires a first delivery attempt within 6 business days after the order was placed. Standard cannot be deselected and requires shipping to all 48 states (with Alaska and Hawaii optional).
FreeEconomy: requires a first delivery attempt within 6 business days after the order was placed. The Free Economy shipping option is a free shipping service for TikTok Shop customers at the sellers' expense. The shipping fee is 0 and can not be changed. Free Economy requires shipping to all 48 states (with Alaska and Hawaii optional).
A package will be deemed "lost" if there have been no carrier scans for 10 calendar days or 7 business days.
If an abnormal delivery occurs, such as damaged package(s), lost package(s), or delayed shipping, we may cancel the order and notify the customer to initiate a refund.
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