AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.
TikTok Shop says certain high-volume sellers must verify and recertify their information in Seller Center using approved documents. If sellers do not comply, their shop may face suspension or other enforcement actions. Some seller contact information may also be disclosed on product detail pages for eligible high-volume sellers.
Key points
High-volume sellers are impacted if they have 200+ separate sales and at least $5K gross revenue in any continuous 12-month period in the past 24 months.
TikTok Shop will notify impacted sellers annually to verify information in the Qualification Center.
Verification is done in Seller Center using the Primary or Main Administrator Account.
Accepted documents include a photo ID, tax document, or business registration document.
Incomplete or unverified information can lead to payment delays, shop suspension, or other enforcement actions.
For some high-volume sellers with at least $20K annual gross revenues, contact info including physical address may be shown on product detail pages, with some exceptions for partial address sharing.
Say / show
High-volume sellers must verify and recertify shop information in Seller Center.
Use the Primary or Main Administrator Account to complete verification.
Upload documents in Qualification Center when notified.
Accepted document types are Photo ID, Tax Document, or Business Registration Document.
Annual confirmation is required once per year.
Non-compliance can result in suspension or other enforcement action.
Do not say / show
All sellers must submit INFORM documents.
W-9 forms, SS-4 applications, tax returns, e-file confirmations, and IRS website screenshots are accepted.
Individual or sole proprietorship sellers can update their address through the address update flow.
TikTok guarantees no disclosure of seller contact information.
The source says exactly when or how often all sellers are notified beyond annual verification.
Violation risks
Shop suspension
Payment delays
Deducting points from Account Health Rating
Removing product listings
Refunds to customers
Freezing funds
Revoking access to offer products for sale
Who it affects
High-volume sellers with 200+ separate sales of new or unused products and at least $5K gross revenue in a continuous 12-month period during the past 24 months.
High-volume sellers with at least $20K annual gross revenues for contact-information disclosure.
Corporate/partnership sellers for business name/address updates.
Individual/sole proprietorship sellers for business representative name updates.
Source notes
Verify details against the TikTok source before acting; this summary is based only on the captured page text.
INFORM compliance is also subject to TikTok Shop’s Seller Enforcement Policy.
The source says sellers must be logged in with the Primary or Main Administrator Account for verification.
Business registration documents must be issued or filed by a state or local government, and all submitted business registration documents must be issued or filed by the state.
Files must be under 5 MB and in JPG, PNG, JPEG, or PDF format.
The source says some address-sharing exceptions allow only partial address sharing with customers.
Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1
Readable Policy Copy
Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.
Key Requirements at a Glance • High-volume sellers (200+ sales and $5K+ revenue) • Photo ID, Tax Document, or Business Registration Document • Upload documents in the Seller Center Qualification Center • Upon notification and annually for recertification IMPORTANT:
This document outlines the INFORM Consumers Act seller requirements on TikTok Shop. INFORM Consumers Act compliance is also subject to our Seller Enforcement Policy. Sellers must comply with both this document and the Seller Enforcement Policy when operating a shop and selling products on TikTok Shop.
About the INFORM Consumers Act
The INFORM Consumers Act requires e-commerce platforms like TikTok Shop to collect, verify, and share specific seller information with customers. The goal is to create a safe and transparent online buying experience for them.
Sellers Impacted by the INFORM Consumers Act
The INFORM Consumers Act impacts high-volume sellers. These are sellers who have completed 200 or more separate sales of new or unused products and earned at least $5K in gross revenues. This applies to any continuous 12-month period during the past 24 months.
Seller Verification and Disclosure Requirements
TikTok Shop needs to collect and verify specific information from high-volume sellers once a year. These sellers will receive a system notification annually to verify this information in the Qualification Center, which includes:
Bank account
Contact info:
For individual/sole proprietorship sellers: Business owner's name
For corporate/partnership sellers: Government-issued record/tax document with business name and address
Tax ID (Employer Identification Number)
Email
Phone number
For high-volume sellers with annual gross revenues of at least $20K, TikTok Shop must disclose their contact information, including physical address, on their Product Detail Pages. There are some exceptions that allow only partial address sharing with customers.
Acceptable Documents for INFORM Compliance
Submit 1 of the following documents:
Photo ID of Authorized Representative (US Passport, US Passport Card, US Driver License, Green Card, Permanent Resident Card or US State ID)
Tax Document (IRS-issued document showing your business name, EIN, and business address)
IRS 147 C
IRS 252 C
IRS CP 575 A
IRS CP 575 B
IRS CP 575 G
IRS CP 575 E
IRS CP 575 H
Please note: W-9 forms and SS-4 Applications (or any IRS application to update or file information), tax returns, or e-file confirmations are not accepted. A screenshot from the IRS website is also not accepted.
Business Registration Document (further details below)
If we need to collect any of these documents from you, we will notify you and request it in the Qualification Center.
Business Registration Documents
A business registration document is an official document that proves your business is registered with a state or local government. If you choose to submit 1, ensure it includes the following information:
Issued / filed by a state or local government
Date of incorporation
Full legal name of company (including legal form)
Registered business address
If standard on the jurisdiction's registration or incorporation documents:
Trading name (such as "doing business as" name) and address
Business Registration Number (BRN)
Examples of Business Registration Documents:
Articles of Incorporation / Articles of Organization
Certificate of Incorporation / Organization
Certificate of Corporation
Certificate of Limited Liability
Statement of Information
or a Business License/Permit:
Business License
Sales Tax Permit
Certificate of Registration
Note: All submitted business registration documents must be issued or filed by the state. Submission Requirements:
The document image(s) must be fully visible.
Files must be less than 5 MB and in JPG, PNG, JPEG, or PDF format.
Before you begin verification, make sure you have your documents ready
Uploading INFORM Documents
If you have received communications that you must upload an INFORM document, you can do so by following the below steps:
Log in with your Primary or Main Administrator Account to Seller Center.
Provide a document with the business name and new business address. Acceptable documents include a bank statement, credit card statement, or utility bill. You may also provide a government-issued document such as state-filed articles of incorporation, business registration documents, tax licenses, or an IRS letter CP575 (which confirms your Employer Identification Number).
Enter your new business address in the fields below.
Click Submit.
Please note: Individual and sole proprietorship sellers do not have the ability to update their address yet. This feature will be available soon.
Certifying Your Business Address Type
Verify your shop's registered address by following these steps:
Log in to Seller Center.
Click on the shop profile icon in the top right corner, select My Account, then click Seller Profile.
Click the Business Information tab. Then click Confirm your address.
Select Business Address or Residential Address. When choosing Residential Address, you are confirming that you do not have a business address and that your residential address operates as your business address.
Click Confirm.
Updating Your Business Representative's Name
Individual or sole proprietorship sellers can update and verify their current business representative's name during annual recertification by following these steps:
Log in to Seller Center.
Click on the shop profile icon in the top right corner and select My Account, then click Account Settings.
Click on Qualification Center and select Verify Now (for Qualification Verification).
Click No for the question "Does TikTok Shop have the most up-to-date name of the business owner?".
After verifying all other information (bank and contact information), click Confirm.
Enter the updated information on the next screen and upload your required documentation (Photo ID of Authorized Representative and Decree Changing Name or Court Order for Name Change), then click Submit.
Updating Your Business Name
Corporate or partnership sellers can update and verify their business name during annual recertification by following these steps:
Log in to Seller Center.
Click on the shop profile icon in the top right corner and select My Account, then click Account Settings.
Click on Qualification Center and select Verify Now (for Qualification Verification).
Click No for the question "Does TikTok Shop have the most up-to-date business name and address?".
After verifying all other information (EIN, bank, and contact information), click Confirm.
Enter the updated information on the next screen and upload your required documentation (Internal Revenue Service (IRS) document with EIN, business name and address), then click Submit.
Annual Information Verification Requirements
• Sellers are required to confirm their shop information once a year. You will be notified when it is time to verify, and a task will be available in the Qualification Center if you need to re-confirm your information. • Failure to update your information on time may result in payment delays or shop suspension until the information is confirmed and approved.
Enforcement Actions and Appeals
We regularly review your shop’s compliance with this document and our Seller Enforcement Policy. If any violations are identified, TikTok Shop may take enforcement action at our sole discretion. This may include, but is not limited to:
Deducting points from your Account Health Rating
Removing product listings
Issuing refunds to customers
Freezing funds in your TikTok Shop account
Revoking your access to offer products for sale
Suspending your shop
For more information on enforcement actions, refer to our Seller Enforcement Policy. If you would like to appeal an enforcement action, visit the Appeals section for guidance. We are here to help! Complete verification to avoid shop suspension — reach out to our Seller Help Center if you encounter any issues.
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