| Reason for Rejection/Removal | What It Means | How to Fix It |
| High Customer Complaints | The product has received a high number of complaints about its quality, description, or shipping. | Review customer feedback on your Product Ratings page and address the issues. You might need to improve your product quality or update your listing to be more accurate. |
| Content Policy Violation | The product's images, videos, or description violate TikTok Shop's content rules (e.g., it's offensive or makes disallowed claims). | Edit your product listing to ensure all content is compliant with our policies. |
| Out of Stock | The product has no available inventory. | Update your stock levels in Seller Center as soon as you have more inventory. |
| Shop Holiday / Warehouse Unavailable | Your shop is in "Holiday Mode" or your warehouse is set to unavailable, so you can't receive or ship orders. | Turn off Holiday Mode in your account settings or work with your warehouse provider to make it active again. |
| Order Volume Limit (OVL) | Your shop is under a temporary limit on the number of orders it can receive, usually due to past fulfillment issues. | Check your Account Health page to understand the reason for the OVL and resolve the underlying issues. |
| Platform Risk or Account Health Issues | Your shop has been flagged by our systems for risk or account health concerns (for example, unusual order patterns or serious policy issues). | Review your Account Health and policy notifications in Seller Center, fix any issues listed there, and continue operating normally. In some cases, you may need to wait for your status to be updated before you can rejoin campaigns. |
| High Unshipped Order (Overdue) Rate | Your shop may still remain in the campaign, but certain products have been removed for the rest of the campaign because they have a high percentage of orders that were not dispatched before the required dispatch SLA/deadline. | To reduce customer complaints caused by delayed dispatch, identify what is preventing these orders from being shipped on time and take corrective action. Common causes may include low inventory, slow warehouse processing, or delays with carriers.To improve your dispatch performance:- Ensure you have enough inventory to meet customer demand.
- Increase warehouse processing capacity for picking, packing, and applying shipping labels.
- Handover orders to the carrier as soon as they are ready instead of waiting until the end of the day.
- Monitor overdue orders closely and prioritize products with higher delayed-dispatch risk.
|