Custom Order Requirements

37 added lines, 47 removed lines detected at July 24th, 2026 at 9:33 PM UTC.

Detected: July 24th, 2026 at 9:33 PM UTC
Stored Alert Summary: 37 added lines, 47 removed lines
Previous Snapshot: Snapshot #140Captured July 4th, 2026 at 3:28 AM UTC
New Snapshot: Snapshot #336Captured July 24th, 2026 at 9:33 PM UTC
Removed Lines: 47
Added Lines: 37
TikTok Page Date: July 24th, 2026 at 8:57 PM UTC
Source Path: US Academy / Policy Center / Seller / Fulfillment and Aftersales

Full Readable Before / After

Captured article copies rendered without TikTok navigation, scripts, tracking markup, or page chrome.

Before

Captured July 4th, 2026 at 3:28 AM UTC. Source: article-html.

Key Points:
We offer Made-to-Order, Pre-Order, Backorder, and Custom Handling Time features to help qualified sellers manage different fulfillment timelines.
Each feature has distinct eligibility and listing requirements, such as graduating from the Shop Probation program, meeting a minimum Shop Performance Score, and working with an Account Manager.
Sellers must follow strict guidelines for each feature, including clearly labeling product types, shipping within specified timeframes, and not misusing features for out-of-stock items.
These requirements do not cover standard orders, which have a dispatch SLA of 2 business days. Please refer to the Fulfillment Policy to learn more about standard order dispatch and delivery expectations.

This document outlines the requirements for custom orders using Seller Shipping, including pre-order, backorder, custom handling time, and made-to-order products. They are not applicable to orders using Fulfilled by TikTok (FBT). These requirements apply to all sellers selling in the US who qualify for custom order features. Sellers must comply with this document and the Fulfillment Policy when listing and selling custom order products on our platform.

Made-to-Order Products

Made-to-order products are manufactured after a purchase order is received. They are not buyer-customized products and can be resold if returned.

Eligibility Criteria

TikTok Shop's made-to-order feature is only available to select qualified sellers. To qualify, sellers must:

Have an active Account Manager.
No longer be in the shop probation period.
Maintain an "Active" shop status.
Do not have the pre-order feature.
Achieve and maintain a Shop Performance Score (SPS) ≥ 3.

If a seller does not meet the above criteria, they may be removed from the made-to-order feature.

Listing Requirements

Before listing a made-to-order product, sellers must:

Ensure the product listing is completely new to the seller's TikTok Shop store.
Clearly state in the title and description that the product is made-to-order.
- For example, "[Made-to-Order] Halloween Graphic T-Shirt"
Use a standardized production method or offer limited variations (e.g., size, color, quantity).
Ensure orders are updated to "In Transit" within 1 business day of the seller specified handling time.

Permitted Categories

The table below lists the approved made-to-order product categories on TikTok Shop. Products listed in these categories must comply with all other TikTok Shop policies, including the Prohibited Products Policy and the Restricted Products Policy.

Industry Category	Permitted Made-to-Order Product Categories
Fashion Accessories	Clothes Accessories, Costume Jewelry & Accessories, Hair Accessories
Kitchenware	All products under Kitchenware
Menswear and Womenswear	All products under Menswear & Womenswear
Books, Magazines, & Audio	All products under Books, Magazines, & Audio
Computers & Office Equipment	All products except hardware computers
Furniture	All products under Furniture
Home Improvement	All products under Home Improvement
Home Supplies	All products under Home Supplies
Luggage & Bags	All products under Luggage & Bags
Pet Supplies	All products except oral products
Phones & Electronics	Only Cases
Shoes	All products under Shoes
Sports & Outdoor	All products under Sports & Outdoor
Textiles & Soft Furnishings	All products under Textiles & Soft Furnishings
Tools & Hardware	All products under Tools & Hardware

TikTok Shop reserves the right to open up additional made-to-order categories for select qualified sellers at our discretion. We also reserve the right to close categories at our discretion.

Pre-Order Products

Pre-order products are purchased before they are available and fulfilled at a later date. Payment is pre-authorized at the time of transaction and captured during shipment.

Eligibility Criteria

TikTok Shop's pre-order feature is only available to select qualified sellers who meet the following:

Have an Account Manager.
No longer be in the shop probation period.
Maintain an "Active" shop status.
Do not have the made-to-order feature.
Achieve and maintain a Shop Performance Score (SPS) ≥ 4.

If a seller falls below the above qualification, they may be removed from the pre-order feature.

Listing Requirements

Before listing a pre-order product, sellers must:

Ensure the product listing is completely new to the seller's TikTok Shop store. This does not include previous versions or models of the product.
Clearly state in the title and description that the product is for pre-order.
- For example, "[Pre-Order] Fantasy Dragon Figurine"
Ensure the product is not available for purchase in your shop until the specified shipment date.
Set the product release date between 3 - 60 calendar days when creating the pre-order listing.
Ensure that orders are updated to the "In Transit" status by 2 business days after the pre-order release date.
Do not use the pre-order feature for temporarily out-of-stock or backordered items.

Backorder Products

Backorder products are currently out of stock but can be shipped after a short delay. Sellers take orders for these products and ship them once they are restocked.

Eligibility Criteria

TikTok Shop's backorder feature is only available to select qualified sellers. To qualify, sellers must:

Have an active Account Manager.
Graduate from the Shop Probation program
Achieve and maintain a Shop Performance Score (SPS) ≥ 4
Have minimal negative feedback on timeliness
Maintain a healthy backorder rate

Sellers with the made-to-order or pre-order feature enabled are also eligible to use the backorder feature.

Listing Requirements

Before listing a backorder product, sellers must:

Enable the backorder feature for only one SKU (e.g., different size or color) per listing. If any SKU is set to backorder, the entire listing is considered a backorder listing.
Ensure that orders are updated to the "In Transit" status by 1 business day after the seller's specified handling time.

TikTok Shop limits the number of backorder product listings to 30, and backorder inventory is capped at a maximum of 10,000 units.
TikTok Shop reserves the right, in its sole discretion, to suspend or otherwise restrict access to the Backorder feature if potential abuse or misuse of the feature is detected.

Custom Handling Time Products

Custom Handling Time is a feature available for in-stock products that take up to 7 business days to ship.

Eligibility Criteria

TikTok Shop's custom handling time feature is only available to select qualified sellers that meet the following:

Have an active Account Manager
Graduate from the Shop Probation program
Achieve and maintain a Shop Performance Score (SPS) ≥ 3.5
Have minimal negative feedback on timeliness
Set reasonable custom handling times

Listing Requirements

Before listing a SKU (e.g., a product variation like a specific size, color, or style) with custom handling time, sellers must:

Enable custom handling time for each SKU that requires it.
Ensure that orders are updated to the "In Transit" status by 1 business day after the seller's specified handling time.

Sellers must not use the custom handling feature for temporarily out-of-stock or backordered items.TikTok Shop reserves the right, in its sole discretion, to suspend or otherwise restrict access to the custom handling time feature if potential abuse or misuse of the feature is detected.

Enforcement Actions and Appeals

Sellers who do not meet the eligibility criteria and listing requirements for these features above may be suspended. Sellers may proceed to reactivate these features on the Fulfillment Performance page in Seller Center when they meet the eligibility requirements.
In addition, we regularly review your shop’s compliance with these requirements and may take enforcement action if any violations are identified. This may include removing product listings, deducting points from Account Health Rating, or removing selling privileges. For more information on enforcement actions, refer to our Seller Enforcement Policy.If you'd like to appeal an enforcement action, visit the Appeals section of our Seller Enforcement Policy for guidance on how to proceed.

After

Captured July 24th, 2026 at 9:33 PM UTC. Source: article-html.

Key Points:This document outlines the requirements for custom orders using Seller Shipping — including pre-order, backorder, custom handling time, and made-to-order products. These requirements do not apply to orders fulfilled through Fulfilled by TikTok (FBT).
We offer Made-to-Order, Pre-Order, Backorder, and Custom Handling Time features to help eligible sellers manage different fulfillment timelines. Eligible sellers can activate these features on the Fulfillment Performance page in Seller Center.
Each feature has its own eligibility and listing requirements. Depending on the feature, this may include maintaining an active shop status, meeting a minimum Shop Performance Score, staying out of probation, and meeting fulfillment or risk performance requirements.
Sellers must follow strict guidelines for each feature, including clearly labeling product types, shipping within specified timeframes, and not misusing features for out-of-stock items.
These requirements do not cover standard orders, which have a dispatch SLA of 2 business days. Please refer to the Fulfillment Policy to learn more about standard order dispatch and delivery expectations.

All sellers listing and selling on the US TikTok Shop marketplace who meet the eligibility requirements for custom order features must comply with this document and the Fulfillment Policy.

Made-to-Order Products

Made-to-order products are manufactured after a purchase order is received. They are not buyer-customized products and can be resold if returned.
TikTok Shop offers a Made-to-Order feature for eligible sellers in order to accommodate these order types.

Eligibility Criteria

TikTok Shop's made-to-order feature is available to eligible sellers who meet the following criteria:

Achieve and maintain a Shop Performance Score (SPS) ≥ 3.5
Have an Account Health Rating (AHR) > 150
Not under Temporary Account Restriction Requirements
Do not have any Intellectual Property Policy violations

When a seller meets all eligibility requirements, they can activate the feature on the Fulfillment Performance page in Seller Center. If a seller no longer meets the above criteria, access to the feature may be removed.If TikTok Shop detects products using the made-to-order feature for non-customized products, the feature will be disabled, and the shop may face more severe penalties as listed in the Seller Enforcement Policy.

Listing Requirements

Before listing a made-to-order product, sellers must:

Ensure the product listing is completely new to the seller's TikTok Shop store
Clearly state in the title and description that the product is made-to-order
- For example, "[Made-to-Order] Halloween Graphic T-Shirt"
Use a standardized production method or offer limited variations (e.g., size, color, quantity)

Pre-Order Products

Pre-order products are purchased before they are available and fulfilled at a later date. Payment is pre-authorized at the time of transaction and captured during shipment.
TikTok Shop offers a Pre-Order feature for eligible sellers in order to accommodate these order types.

Eligibility Criteria

TikTok Shop's pre-order feature is only available to select qualified sellers who meet the following:

Have an active Account Manager
Graduate from the Shop Probation program
Achieve and maintain a Shop Performance Score (SPS) ≥ 4
Maintain a Pre-order Late Dispatch Rate (LDR) < 10% over the last 7 evaluation days

Listing Requirements

Before listing a pre-order product, sellers must:

Ensure the product listing is completely new to the seller's TikTok Shop store. This does not include previous versions or models of the product
Clearly state in the title and description that the product is for pre-order
- For example, "[Pre-Order] Fantasy Dragon Figurine"
Ensure the product is not available for purchase in your shop until the specified shipment date
Set the product release date between 3 - 60 calendar days when creating the pre-order listing
Do not use the pre-order feature for temporarily out-of-stock or backordered items

Backorder Products

Backorder products are currently out of stock but can be shipped after a short delay. Sellers take orders for these products and ship them once they are restocked.

Eligibility Criteria

TikTok Shop's backorder feature is only available to select qualified sellers. To be eligible, sellers must:

Have an active Account Manager
Graduate from the Shop Probation program
Achieve and maintain a Shop Performance Score (SPS) ≥ 4
Maintain a healthy backorder rate

When a seller meets all eligibility requirements, they can activate the feature on the Fulfillment Performance page in Seller Center. If a seller no longer meets the above criteria, access to the feature may be removed. Additionally, TikTok Shop reserves the right, in its sole discretion, to suspend or otherwise restrict access to the Backorder feature if potential abuse or misuse of the feature is detected.
Sellers with the made-to-order or pre-order feature enabled are also eligible to use the backorder feature.

Listing Requirements

Before listing a backorder product, sellers must enable the backorder feature for only one SKU (e.g., different size or color) per listing. If any SKU is set to backorder, the entire listing is considered a backorder listing
NOTE: TikTok Shop limits the number of backorder product listings to 30, and backorder inventory is capped at a maximum of 10,000 units.

Custom Handling Time Products

Custom Handling Time is a feature available for in-stock products that take up to 7 business days to ship.

Eligibility Criteria

TikTok Shop's custom handling time feature is only available to select qualified sellers that meet the following:

Have an active Account Manager
Graduate from the Shop Probation program
Achieve and maintain a Shop Performance Score (SPS) ≥ 3.5

Listing Requirements

Before listing a SKU (e.g., a product variation like a specific size, color, or style) with custom handling time, sellers must:

Enable customer handling time for each SKU that requires it
Sellers must not use the custom handling feature for temporarily out-of-stock or backordered items
Set reasonable custom handling times

TikTok Shop reserves the right, in its sole discretion, to suspend or otherwise restrict access to the Custom Handling Time feature if potential abuse or misuse of the feature is detected.

Enforcement Actions and Appeals

Sellers who do not meet the eligibility criteria and listing requirements for these features may have access restricted or removed. When eligible, sellers can self-service activate or reactivate supported features on the Fulfillment Performance page in Seller Center.
In addition, TikTok Shop regularly review shop compliance with these requirements and may take enforcement action if any violations are identified. This may include removing product listings, deducting points from Account Health Rating or removing selling privileges. For more information on enforcement actions, refer to our Seller Enforcement Policy.
To appeal an enforcement action, visit the Appeals section of our Seller Enforcement Policy for guidance on how to proceed.

Full Changed Lines

This is the complete line-level change set recomputed from the linked snapshots. It is not the shortened Discord alert excerpt.

Removed

We offer Made-to-Order, Pre-Order, Backorder, and Custom Handling Time features to help qualified sellers manage different fulfillment timelines.
Each feature has distinct eligibility and listing requirements, such as graduating from the Shop Probation program, meeting a minimum Shop Performance Score, and working with an Account Manager.
This document outlines the requirements for custom orders using Seller Shipping, including pre-order, backorder, custom handling time, and made-to-order products. They are not applicable to orders using Fulfilled by TikTok (FBT). These requirements apply to all sellers selling in the US who qualify for custom order features. Sellers must comply with this document and the Fulfillment Policy when listing and selling custom order products on our platform.
TikTok Shop's made-to-order feature is only available to select qualified sellers. To qualify, sellers must:
Have an active Account Manager.
Have an active Account Manager.
No longer be in the shop probation period.
No longer be in the shop probation period.
Maintain an "Active" shop status.
Maintain an "Active" shop status.
Do not have the pre-order feature.
Achieve and maintain a Shop Performance Score (SPS) ≥ 3.
If a seller does not meet the above criteria, they may be removed from the made-to-order feature.
Ensure the product listing is completely new to the seller's TikTok Shop store.
Clearly state in the title and description that the product is made-to-order.
Use a standardized production method or offer limited variations (e.g., size, color, quantity).
Ensure orders are updated to "In Transit" within 1 business day of the seller specified handling time.
Permitted Categories
The table below lists the approved made-to-order product categories on TikTok Shop. Products listed in these categories must comply with all other TikTok Shop policies, including the Prohibited Products Policy and the Restricted Products Policy.
*
TikTok Shop reserves the right to open up additional made-to-order categories for select qualified sellers at our discretion. We also reserve the right to close categories at our discretion.
Have an Account Manager.
Do not have the made-to-order feature.
Achieve and maintain a Shop Performance Score (SPS) ≥ 4.
If a seller falls below the above qualification, they may be removed from the pre-order feature.
Ensure the product listing is completely new to the seller's TikTok Shop store. This does not include previous versions or models of the product.
Clearly state in the title and description that the product is for pre-order.
Ensure the product is not available for purchase in your shop until the specified shipment date.
Set the product release date between 3 - 60 calendar days when creating the pre-order listing.
Ensure that orders are updated to the "In Transit" status by 2 business days after the pre-order release date.
Do not use the pre-order feature for temporarily out-of-stock or backordered items.
TikTok Shop's backorder feature is only available to select qualified sellers. To qualify, sellers must:
Have minimal negative feedback on timeliness
Have minimal negative feedback on timeliness
Before listing a backorder product, sellers must:
Enable the backorder feature for only one SKU (e.g., different size or color) per listing. If any SKU is set to backorder, the entire listing is considered a backorder listing.
Ensure that orders are updated to the "In Transit" status by 1 business day after the seller's specified handling time.
Ensure that orders are updated to the "In Transit" status by 1 business day after the seller's specified handling time.
TikTok Shop limits the number of backorder product listings to 30, and backorder inventory is capped at a maximum of 10,000 units.
TikTok Shop reserves the right, in its sole discretion, to suspend or otherwise restrict access to the Backorder feature if potential abuse or misuse of the feature is detected.
Enable custom handling time for each SKU that requires it.
Sellers must not use the custom handling feature for temporarily out-of-stock or backordered items.
TikTok Shop reserves the right, in its sole discretion, to suspend or otherwise restrict access to the custom handling time feature if potential abuse or misuse of the feature is detected.
Sellers who do not meet the eligibility criteria and listing requirements for these features above may be suspended. Sellers may proceed to reactivate these features on the Fulfillment Performance page in Seller Center when they meet the eligibility requirements.
In addition, we regularly review your shop’s compliance with these requirements and may take enforcement action if any violations are identified. This may include removing product listings, deducting points from Account Health Rating, or removing selling privileges. For more information on enforcement actions, refer to our Seller Enforcement Policy.
If you'd like to appeal an enforcement action, visit the Appeals section of our Seller Enforcement Policy for guidance on how to proceed.
Industry CategoryPermitted Made-to-Order Product CategoriesFashion AccessoriesClothes Accessories, Costume Jewelry & Accessories, Hair AccessoriesKitchenwareAll products under KitchenwareMenswear and WomenswearAll products under Menswear & WomenswearBooks, Magazines, & AudioAll products under Books, Magazines, & AudioComputers & Office EquipmentAll products except hardware computersFurnitureAll products under FurnitureHome ImprovementAll products under Home ImprovementHome SuppliesAll products under Home SuppliesLuggage & BagsAll products under Luggage & BagsPet SuppliesAll products except oral productsPhones & ElectronicsOnly CasesShoesAll products under ShoesSports & OutdoorAll products under Sports & OutdoorTextiles & Soft FurnishingsAll products under Textiles & Soft FurnishingsTools & HardwareAll products under Tools & Hardware

Added

We offer Made-to-Order, Pre-Order, Backorder, and Custom Handling Time features to help eligible sellers manage different fulfillment timelines. Eligible sellers can activate these features on the Fulfillment Performance page in Seller Center.
Each feature has its own eligibility and listing requirements. Depending on the feature, this may include maintaining an active shop status, meeting a minimum Shop Performance Score, staying out of probation, and meeting fulfillment or risk performance requirements.
This document outlines the requirements for custom orders using Seller Shipping— including pre-order, backorder, custom handling time, and made-to-order products. These requirements do not apply to orders fulfilled through Fulfilled by TikTok (FBT).
All sellers listing and selling on the US TikTok Shop marketplace who meet the eligibility requirements for custom order features must comply with this document and the Fulfillment Policy.
TikTok Shop offers aMade-to-Order feature for eligible sellers in order to accommodate these order types.
TikTok Shop's made-to-order feature is available to eligible sellers who meet the following criteria:
Achieve and maintain a Shop Performance Score (SPS) ≥ 3.5
Have an Account Health Rating (AHR) > 150
Not under Temporary Account Restriction Requirements
Do not have any Intellectual Property Policy violations
When a seller meets all eligibility requirements, they can activate the feature on the Fulfillment Performancepage in Seller Center. If a seller no longer meets the above criteria, access to the feature may be removed.
When a seller meets all eligibility requirements, they can activate the feature on the Fulfillment Performancepage in Seller Center. If a seller no longer meets the above criteria, access to the feature may be removed.
If TikTok Shop detects products using the made-to-order feature for non-customized products, the feature will be disabled, and the shop may face more severe penalties as listed in the Seller Enforcement Policy.
Ensure the product listing is completely new to the seller's TikTok Shop store
Clearly state in the title and description that the product is made-to-order
Use a standardized production method or offer limited variations (e.g., size, color, quantity)
TikTok Shop offers aPre-Order featurefor eligible sellers in order to accommodate these order types.
Have an active Account Manager
Have an active Account Manager
Graduate from the Shop Probation program
Achieve and maintain a Shop Performance Score (SPS) ≥ 4
Maintain a Pre-orderLate Dispatch Rate (LDR) < 10% over the last 7 evaluation days
Ensure the product listing is completely new to the seller's TikTok Shop store. This does not include previous versions or models of the product
Clearly state in the title and description that the product is for pre-order
Ensure the product is not available for purchase in your shop until the specified shipment date
Set the product release date between 3 - 60 calendar days when creating the pre-order listing
Do not use the pre-order feature for temporarily out-of-stock or backordered items
TikTok Shop's backorder feature is only available to select qualified sellers. To be eligible, sellers must:
When a seller meets all eligibility requirements, they can activate the feature on the Fulfillment Performancepage in Seller Center. If a seller no longer meets the above criteria, access to the feature may be removed. Additionally, TikTok Shop reserves the right, in its sole discretion, to suspend or otherwise restrict access to the Backorder feature if potential abuse or misuse of the feature is detected.
Before listing a backorder product, sellers must enable the backorder feature for only one SKU (e.g., different size or color) per listing. If any SKU is set to backorder, the entire listing is considered a backorder listing
NOTE: TikTok Shop limits the number of backorder product listings to 30, and backorder inventory is capped at a maximum of 10,000 units.
Enable customer handling time for each SKU that requires it
Sellers must not use the custom handling feature for temporarily out-of-stock or backordered items
TikTok Shop reserves the right, in its sole discretion, to suspend or otherwise restrict access to the Custom Handling Time feature if potential abuse or misuse of the feature is detected.
Sellers who do not meet the eligibility criteria and listing requirements for these features may have access restricted or removed. When eligible, sellers can self-service activate or reactivate supported features on the Fulfillment Performancepage in Seller Center.
In addition, TikTok Shop regularly review shop compliance with these requirements and may take enforcement action if any violations are identified. This may include removing product listings, deducting points from Account Health Rating or removing selling privileges. For more information on enforcement actions, refer to our Seller Enforcement Policy.
To appeal an enforcement action, visit the Appeals section of our Seller Enforcement Policy for guidance on how to proceed.