AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.
TikTok Shop says sellers must not list or sell recalled products. If TikTok is notified of a recall, it may remove affected listings, notify customers, and cancel in-progress orders. Recalled products can be relisted only after the recall is resolved and TikTok approves a compliant reinstatement request.
Key points
Do not list or sell recalled products.
If your product PID is affected, remove the impacted listings.
Stop shipments of recalled non-FBT inventory immediately.
FBT sellers should remove recalled inventory from warehouses and may destroy or return it.
To relist, submit a compliance letter from the manufacturer/brand owner through your Account Manager or appeals process.
Monitor recalls.gov and relevant regulator or brand notices.
Appeals may be available if the recall notice was issued in error or the recall has ended and the product is compliant.
Say / show
Check whether your product PID is included in a recall before listing or shipping.
Remove impacted listings right away if a recall affects your product.
Follow recall guidance for disposal, return, or warehouse removal of inventory.
Use the appeals process if you believe the recall notice was issued in error.
Submit a Letter of Compliance with the required product and manufacturer details when requesting reinstatement.
Do not say / show
Do not list or sell recalled products on TikTok Shop.
Do not relist recalled PIDs before the recall is terminated or reinstatement is approved.
Do not assume TikTok notifications replace legal recall obligations.
Do not continue shipments of recalled products.
Do not submit a reinstatement letter that lacks manufacturer/brand owner details, official letterhead, signature, or product ID information.
Violation risks
Violation points
Removal of product listings
Revocation of access to offer products for sale
Refunds to customers
Who it affects
Sellers
FBT sellers
Non-FBT sellers
Brand owners
Manufacturers
Customers who purchased recalled products
Source notes
Verify against the TikTok source before acting, because recall handling and reinstatement depend on the specific notice and review outcome.
Notifications from TikTok do not replace sellers’ or manufacturers’ obligations under applicable laws and regulations.
Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1
Readable Policy Copy
Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: raw-html.
Key Points:
Sellers must not list or sell products that have been recalled.
TikTok Shop will remove recalled listings and notify affected customers.
Recalled products can only be reinstated after the recall is resolved and a compliant reinstatement request is approved.
This policy outlines seller requirements for managing product recalls on TikTok Shop.
Product Recalls
A recall occurs when a product has safety concerns, defects, or other risks to customers. Recalls may be:
Voluntary: initiated by the manufacturer after discovering a safety concern.
Involuntary: ordered by a government agency, such as:
U.S. Food and Drug Administration (FDA)
Consumer Product Safety Commission (CPSC)
Requirements for Product Recalls
Sellers must ensure that:
No recalled products are listed or sold on TikTok Shop.
All product listings and sales comply with applicable laws and regulations.
TikTok Shop Notification
If TikTok Shop is notified of a recall:
Sellers will be notified if their product is impacted.
Customers who purchase recalled products may be notified.
"In Progress" orders will be canceled and customers will be notified
Notifications do not replace recall responsibilities. They also don't remove sellers' or manufacturers' obligations under applicable laws and regulations.
Reinstating Products
To reinstate a recalled product, sellers must:
Submit a Letter of Compliance to your Account Manager or through the appeals process.
The letter must:
Be provided by the manufacturer associated with the Product Recall Announcement
Be in PDF or Word format
Be on official letterhead
Be signed by the issuing manufacturer or brand owner
Explain the reason for the recall and how new inventory is safe (for example, updated serial numbers or batch codes)
Provide product ID, product name, and description
TikTok Shop will review your submission. If approved, your product may be relisted.
Recall Response Actions
Stay Informed and Notify TikTok Shop
Check recall websites such as recalls.gov and regulatory body pages for recall updates
Watch for recall notices from your brand owner or manufacturer
If you’re a brand owner or manufacturer, notify your Account Manager or submit a Seller Center ticket when a recall occurs
Remove Product Listings
If your Product ID (PID) is affected by a recall, remove the impacted listings from TikTok Shop. These PIDs must not be relisted until the regulatory recall has been terminated or the product reinstatement requirements below are met.
Inventory Clearance and Disposal
Fulfilled by TikTok (FBT) sellers: Remove recalled inventory from warehouses. You may have it destroyed on-site or returned
Non-FBT sellers: Stop shipments of recalled products immediately. Manage your recalled inventory in accordance with recall guidelines. This may involve removing the recall inventory and disposing, returning, or other methods
Enforcement Actions and Appeals
We regularly review shops for compliance with our policies. This includes investigating reported safety complaints and incidents. If violations are identified, we will take enforcement actions on your shop. This may include, but is not limited to:
Assigning violation points
Removing product listings
Revoking your access to offer products for sale
Issuing refunds to customers
For more information on enforcement actions, refer to our Seller Enforcement Policy. If you'd like to appeal an enforcement action, visit the Appeals section for guidance. You may appeal in the following scenarios for recalls:
Misjudged Enforcement from the Platform: The recall notice was issued in error. In other words, your product was not part of the recall.
Related-Recall Termination/Expiration: The recall has ended and your product is now compliant.
You can request reinstatement of your Product ID (PID) after clearing or managing your inventory.
Submit a compliance letter following the steps in the Reinstating Products section.