AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.
TikTok Shop US seller accounts may be marked dormant after 350 days without qualifying activity. If that happens, the seller must log in, appeal, and complete identity re-verification to regain access. TikTok also sends reminder emails before permanent deactivation if the account is not appealed in time.
Key points
Applies to TikTok Shop sellers in the US.
Dormancy may trigger after 350 days with no qualifying activity.
Qualifying activity includes logging in, listing edits, livestreaming with shopping enabled, posting shoppable videos, marking orders ready to ship, or replying to customers.
Dormant accounts may not receive orders and products may be less visible.
Restoration requires logging in, submitting an appeal, and completing identity re-verification.
TikTok sends reminder emails on day 350, 360, and 370 after last login.
After the third reminder, there is a 10-day appeal window before possible permanent deactivation.
Holiday mode is recommended during breaks to pause the shop and avoid affecting the dormancy countdown.
Say / show
Your account may be marked dormant if no qualifying activity is detected for 350 days.
Log in and appeal if your account is marked dormant.
Complete identity re-verification when prompted.
Use Holiday mode if you plan to take a break.
Check the TikTok source before acting to confirm current requirements.
Do not say / show
Do not say every inactive account is immediately deactivated.
Do not say dormancy only depends on login activity; the source lists other qualifying actions.
Do not say the source guarantees restoration without identity re-verification.
Do not add unsupported timelines or penalties beyond what the page states.
Violation risks
Possible inability to receive orders.
Reduced product visibility.
Possible permanent deactivation if the appeal window is missed.
Who it affects
TikTok Shop sellers in the US.
Sellers using official or marketing TikTok accounts with shopping enabled.
Shop operators taking a break who want to avoid dormancy.
Source notes
This summary is based only on the provided TikTok source text.
Verify the current policy wording and any operational steps directly against the TikTok source before taking action.
Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1
Readable Policy Copy
Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.
Key Points:
Your account may be marked dormant if there is no activity for 350 days. You will need to verify your identity to use TikTok Shop again.
When Will My Account Be Marked As Dormant?
This policy applies to all TikTok Shop sellers in the US. This policy helps sellers understand the requirements for maintaining an active account and avoid service interruptions. We want you to grow your business with us. Your account may be marked as dormant if we do not detect any of the following activities for 350 days.
Logging into Seller Center.
Uploading or editing a product listing.
Hosting a Livestream using your shop's official or marketing TikTok accounts, with shopping enabled.
Posting a video on your shop's official or marketing TikTok accounts, with shopping enabled.
Clicking "Ready to ship" on any order.
Responding to customer questions.
What Happens If My Account Is Marked As Dormant?
If your account is marked as dormant:
You may not be able to receive any orders.
Your products may have reduced visibility.
How to Restore Your Account
To restore your account, please follow these steps: • Log in to your account to submit an appeal. • Complete the identity re-verification process as prompted. For more information, read our article, Verifying Your Identity: What You Need To Do.
Will TikTok Shop Remind Me To Appeal My Dormant Status?
We will send you email reminders to log in and appeal:
First reminder on the 350th day after your last login.
Second reminder 10 days later, on the 360th day.
Third reminder another 10 days later, on the 370th day.
After the third reminder, you will have 10 days to log in and appeal. If you fail to appeal within this window, your account may be permanently deactivated. .
How Can I Prevent My Shop From Becoming Dormant While I Am On A Break?
To prevent dormancy during a break, we recommend you turn on "Holiday mode". This feature allows you to: • Temporarily pause your shop. • Avoid impacting the 350-day dormancy countdown.