AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.
Sample Points let eligible creators redeem points for selected TikTok Shop samples, then post content about the sample within 14 days of receiving it. Points are tracked in Creator Center’s Manage Samples area, and sample-point orders cannot be returned, refunded, transferred, or combined with coupons or other promotions.
Key points
Use Sample Points only for selected eligible products.
Check point balance in Creator Center > Manage Samples.
Review the points you will spend before checkout.
Post content within 14 days after receiving the sample.
Returns and refunds are not allowed for sample-point samples.
Points are non-transferable and have no cash value.
Points cannot be combined with gift cards, coupons, or other promotions.
Say / show
Sample Points can be used to redeem eligible samples.
Creators can view available Sample Points in Manage Samples.
Creators have 14 days from receipt to post content.
Sample-point purchases are not returnable or refundable.
Sample Points are non-transferable and cannot be redeemed for cash.
Do not say / show
Sample Points work on all TikTok Shop products.
Sample Point orders can be returned or refunded.
Sample Points can be transferred, resold, or exchanged for cash.
Sample Points can be combined with coupons, gift cards, or other promotions.
Violation risks
Trying to apply Sample Points to ineligible products.
Missing the 14-day posting window after receiving a sample.
Expecting a return, refund, transfer, or cash value for Sample Points.
Attempting to stack Sample Points with coupons or other promotions.
Who it affects
Creators using TikTok Shop Samples.
Creator-community operators advising creators on sample redemption.
Creators managing sample orders in TikTok Shop Creator Center.
Source notes
Verify details against the TikTok source before acting, since product eligibility and sample-point requirements are shown in the TikTok Shop purchase page and Creator Center surfaces.
The source states sample-point use is limited to selected products and points balance is visible in Manage Samples.
Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1
Readable Policy Copy
Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.
Overview
With Samples, Creators get to test and review lots of fun products for their followers. Sample Points is one way for creators to get samples and post content. The more you post, the more likely you are to get Sample Points you can use for getting more samples.
Sample Points can be redeemed to get more samples. We'll cover the cost of your chosen item, plus shipping and tax, so you can focus on the fun stuff and share your sampling experience with your followers.
Sample points can be applied to a wide range of products, but keep in mind that you can't use them to purchase all products on TikTok Shop. The amount of points needed to purchase an eligible product will be indicated on its purchase page.
Creators can keep track of their sample points available within TikTok Shop Creator Center's Manage Samples surface.
How it works
Step 1: Navigate to TikTok Shop Creator Center, then click "Manage Samples." If eligible Sample Points, you'll receive a pop-up with information on the sample points in the TikTok Shop Creator Center.
Step 2: In "Manage Samples," you'll see a banner indicating that you have Sample Points to use for free samples
Step 3: If you haven't ordered samples, now's the time! Click "Order now" to browse products for which you can request samples. As you're browsing, you'll be able to view the available balance of your sample points that you can spend on samples. You can also find samples for which you can redeem your sample points in the Product Marketplace.
Step 4: Pick your samples and click on “Checkout.” Use your sample points to purchase the samples. Before you submit your order, you'll be able to review the sample points you're spending and the amount remaining. Once you order, you can keep purchasing samples or check your order details.
Step 5: Check your order details in "Manage Samples." For more information on the different sample order statuses listed, take a look at our Manage Samples Guide.
Step 6: Your sample's arrived — it’s time to post content! You have 14 days from when you receive your sample to post content. Once you've received your sample, we’ll send you reminders in-app and via email to post content.
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FAQs
Can I return or refund samples that I receive with sample points? No, at this time returns and refunds are not allowed for samples acquired with sample points.
Can I transfer sample points to someone else? No, sample points are non-transferable, have no cash value, may not be resold, exchanged or redeemed for cash under any circumstances.
Do sample points purchases affect commission payout? No, Creators' commission payouts will still be associated with their regular payment set-up.
Can I use sample points to purchase any product on TikTok Shop? Sample points only apply to selected products on TikTok Shop
Can I combine sample coupons and other sample promotions with sample points? Points cannot be combined with gift cards, coupons, or other promotions.