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Pre-Owned Products Requirements

Captured: TikTok page date: Hash: b965a6aa2460

Creator TL;DR

AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.

TikTok Shop allows some pre-owned products only if sellers meet qualification, authentication, listing, fulfillment, and return rules. Some categories are invite-only, and all pre-owned listings must clearly show condition and defects and comply with the Restricted Products Policy.

Key points

  • Pre-owned means previously owned, used, secondhand, or opened packaging.
  • Some pre-owned categories may require qualification through the Qualification Center.
  • Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are invite-only categories.
  • All pre-owned products must have a Certificate of Authenticity.
  • Pre-owned listings must disclose condition, defects, and required attributes.
  • Certain categories have specific COA source rules and listing title requirements.
  • Sellers must follow dispatch, delivery proof, signature, insurance, cancellation, and returns rules.
  • Violations can lead to listing removal, refunds, account health deductions, or loss of selling access.

Say / show

  • Use clear condition grading such as Pristine, Excellent, Very Good, or Good when applicable.
  • Include “Pre-owned” in required product titles.
  • Disclose repairs, alterations, treatments, enhancements, or other material condition issues where required.
  • Use approved authentication methods and submit certificates within the required time window.
  • Check the TikTok source and the Restricted Products Policy before listing.

Do not say / show

  • Do not list invite-only categories as open to all sellers.
  • Do not omit defects, condition, or required attributes from listings.
  • Do not use unsupported claims like “Guaranteed authentic” or “Investment grade.”
  • Do not assume third-party authentication is accepted for pre-owned watches.
  • Do not ignore the one-hour cancellation window or delivery/insurance requirements.

Violation risks

  • Account Health Rating points deductions
  • Product listing removal
  • Revocation of selling access
  • Customer refunds
  • Automatic order cancellation if COA cannot be validated
  • Seller responsibility for costs and inventory losses from non-approved certifications

Who it affects

  • TikTok Shop sellers offering pre-owned products
  • Sellers in pre-owned luxury bags, luggage, accessories, footwear, apparel, fine jewelry, and watches
  • Sellers using third-party or in-house authentication for pre-owned products
  • Seller-community operators helping creators or sellers list pre-owned inventory

Source notes

  • This summary is based only on the provided TikTok source text; verify against the TikTok source and the Restricted Products Policy before acting.
  • If the source text does not clearly support a requirement, do not assume it applies.

Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1

Readable Policy Copy

Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.

Key Points:
  • To sell pre-owned products, you may need to complete a qualification process. This can be done through the Qualification Center.
  • Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are invite-only categories. It's available only to select qualified sellers.
  • All Pre-Owned Products must include proof of authentication. This can be through an approved third-party service or in-house authentication.
  • Product listings must clearly disclose condition, defects, and required attributes.
This document outlines the requirements for selling Pre-Owned Products on TikTok Shop. Pre-owned products are also subject to our Restricted Products Policy. Sellers must comply with both this document and the Restricted Products Policy when listing pre-owned products.

Pre-Owned Products

Pre-owned products are items that were previously owned, used, or secondhand. Any products with packaging that has been opened are also considered pre-owned.

Requirements for Pre-Owned Product Categories

Selling in certain Pre-Owned categories requires additional steps to ensure product authenticity and quality.
  • Pre-Owned Luxury Bags, Luggage, Accessories, and Footwear may require a category qualification process. This involves submitting documentation to confirm eligibility. See the How to Submit Your Documentation section below for details.
  • Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are available to invited sellers only.

Permitted Pre-Owned Product Categories

Pre-Owned Luxury Bags, Luggage, and Accessories
  • Defined as authenticated luxury or designer handbags with a minimum list price of $200. Minimum condition grade must be Good.
Pre-Owned Luxury Footwear
  • Defined as authenticated footwear with a minimum list price of $50. Minimum condition grade must be Good.
Pre-Owned Luxury Apparel
  • Invite-only
  • Defined as authenticated luxury or designer apparel with a minimum list price of $50. Minimum condition grade must be Good.
Pre-Owned Fine Jewelry
  • Invite-only
  • Defined as authenticated luxury or designer apparel with a minimum list price of $200. Minimum condition grade must be Good.
Pre-Owned Luxury Watches
  • Invite-only
  • Defined as authenticated watches with a minimum list price of $1,000. Minimum condition grade must be Good.

Condition Guide (All Categories)

To ensure transparency, all pre-owned products must clearly indicate their condition. The following guide defines the condition levels used across all pre-owned categories:
  • Pristine:
    • No signs of use
    • Minimal imperfections from handling or storage
    • May include original packaging and accessories
  • Excellent:
    • Clean and very lightly worn
    • Faint marks or surface wear visible only upon close inspection
  • Very Good:
    • Light signs of previous use
    • Minor wear, creases, or faint scratches that remain subtle
  • Good:
    • Noticeable signs of prior use
    • Visible wear or scratches that do not affect function or readability

Authentication Requirements

All pre-owned products must include a Certificate of Authenticity (COA).
  • Pre-Owned Luxury Bags, Luggage, and Accessories & Footwear
    • COA can be issued by:
      • An approved third-party service; or
      • The seller’s approved in-house authentication
  • Pre-Owned Luxury Apparel and Fine Jewelry
    • COA must come from an approved third-party service
  • Pre-Owned Luxury Watches
    • COA must come from the seller’s approved in-house authentication.
      • Third-party authentication is not accepted.
  • Certificates must be submitted within 24 hours after purchase. This excludes weekends and holidays.
Orders will be canceled automatically if TikTok Shop cannot validate the COA. Sellers are responsible for all costs and inventory losses resulting from non-approved certifications.

Approved Third-Party Authentication Services and Agencies

The following product types are eligible for third-party authentication when verified by an approved service:
  • Pre-Owned Luxury Bags, Luggage, Accessories, Footwear, Apparel, and Fine Jewelry
    • Entrupy
    • Real Authentication
    • LegitMark
    • LegitApp
    • CheckCheck
  • Pre-Owned Luxury Watches
    • Third-party authentication is not accepted

Product Listing Requirements

Sellers must clearly disclose any product defects in product images, condition field, and product description. This includes, but is not limited to:

Product Titles

  • Bags must include:
    • “Pre-owned”
    • Brand name
    • Fabrication
    • Silhouette.
  • Footwear must include:
    • “Pre-owned”
    • Brand name
    • Style name
    • Fabrication
    • Type of footwear
  • Apparel must include
    • “Pre-owned,”
    • Brand name
    • Type of Apparel
  • Jewelry must include
    • “Pre-owned,”
    • Brand name
    • Type of Jewelry
  • Watches must include:
    • “Pre-owned,”
    • Brand name
    • Model
  • Examples:
    • Pre-Owned Louis Vuitton Neverfull Tote
    • Pre-Owned Nike Air Force 1 Low Retro Sneakers
    • Pre-Owned Prada Brushed Leather Black Loafer
    • Pre-Owned Rolex Watch

Mandatory Attributes

All new listings in pre-owned categories must contain required attributes, including but not limited to:
  • Bags, Luggage, and Accessories
    • Brand
    • Bag Silhouette
    • Condition Type
    • Condition Description
    • Color
    • Fabrication
    • Product Dimensions
  • Footwear
    • Brand
    • Size
    • Color
    • Upper Material
    • Outsole Material
    • If Original Box is Included
    • Condition Type
    • Condition Description
  • Apparel
    • Color
    • Condition Type
    • Condition Description
  • Fine Jewelry
    • Size
    • Material
    • Condition Type
    • Condition Description
  • Watches
    • Band Width
    • Condition
    • Model
    • Movement
    • Watch Height
    • Wrist Circumference

Additional Requirements for Certain Pre-Owned Categories

Pre-Owned Fine Jewelry

Sellers offering pre-owned fine jewelry must clearly disclose:
  • Any gemstone treatments, enhancements, or stone replacements
  • Gold purity and metal composition, where applicable
  • Any repairs, polishing, resizing, or alterations made to the item
Claims that are unsupported or otherwise inaccurate must be avoided. This includes, but is not limited to:
  • “Guaranteed authentic”
  • “Investment grade”
  • Any similar claims that are unverifiable or misleading

Pre-Owned Luxury Apparel

Sellers offering pre-owned luxury apparel must clearly disclose:
  • Any repairs, polishing, resizing, or alterations
  • Any re-stitching, dyeing, modifications, or missing components
  • Any condition issues that materially affect the item’s appearance or wearability
Claims that are unsupported or otherwise inaccurate must be avoided. This includes, but is not limited to:
  • “Guaranteed authentic”
  • “Investment grade”
  • Any similar claims that are unverifiable

Order and Fulfillment Requirements

Dispatch and Authentication
  • For pre-owned products that need post-sale authentication, the dispatch timeline starts after TikTok Shop approves the COA. See Fulfillment Policy for details.
Proof of Delivery, Signature Confirmation, and Insurance
  • Sellers are required to purchase signature confirmation or Signature on Delivery.
  • Sellers are required to purchase shipping insurance if their pre-owned products have a value of $250 or more.
  • Sellers must provide evidence if there is a payment dispute or if the customer does not receive the item. Evidence may include:
    • Proof of Delivery
    • Proof of Direct Delivery
    • Proof of Shipping Insurance
Order Cancellation and Returns
  • Sellers must allow a one-hour cancellation window after a purchase.
  • Customers may request cancellation after this window. Sellers are not obligated to accept.
  • Returns and refunds are only eligible for items that are damaged or defective upon arrival.
  • For more information, see Customer Order Cancellation, Return, and Refund Policy.

Enforcement Actions and Appeals

We regularly review shops for compliance with this document and our Restricted Products Policy. If any violations are identified, TikTok Shop may take enforcement action at our sole discretion. This may include, but is not limited to:
  • Deducting points from your Account Health Rating
  • Removing product listings
  • Revoking your access to offer products for sale
  • Issuing refunds to customers
For more information on enforcement actions, refer to our Seller Enforcement Policy. To appeal an enforcement action, visit the Appeals section for guidance.

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