AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.
TikTok requires pre-owned listings to meet category, authentication, disclosure, fulfillment, and enforcement rules. Some categories are invite-only or require qualification, and sellers must provide a COA plus clear condition and defect disclosures. Watch listings have the strictest documentation rules.
Key points
Pre-owned means previously owned, used, secondhand, or opened packaging.
Some categories need qualification through the Qualification Center portal.
Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are invite-only.
All pre-owned products need proof of authentication.
Listings must disclose condition, defects, and required attributes.
Pre-Owned Luxury Watches need seller responsibility for authenticity and extra documents.
Signature confirmation is required for pre-owned shipments.
Shipping insurance is required for pre-owned products valued at $250 or more.
Returns/refunds are only for items damaged or defective on arrival.
Say / show
Use only approved category names and required product-title terms like “Pre-owned.”
Disclose all defects, repairs, alterations, and condition details in the listing.
Provide the correct COA type for the category.
For watches, include original papers/receipt or a qualifying appraisal/authentication report.
Purchase signature confirmation for pre-owned shipments.
Purchase shipping insurance for pre-owned items valued at $250 or more.
Verify category eligibility before listing.
Verify against the TikTok source before acting.
Do not say / show
Do not list invite-only categories unless the seller is invited/qualified.
Do not omit defects, alterations, or condition issues.
Do not use unsupported claims like “Guaranteed authentic” or “Investment grade.”
Do not use third-party authentication for pre-owned luxury watches.
Do not assume TikTok’s review equals independent authentication or valuation.
Do not assume returns are allowed for reasons other than damage or defect on arrival.
Violation risks
Listing removal
Seller-level restrictions
Removal from the pre-owned luxury watch category
Order cancellation
Refunds to customers
Account Health Rating point deductions
Revocation of access to offer products for sale
Who it affects
Sellers listing pre-owned products
Sellers in pre-owned luxury categories
Sellers offering pre-owned luxury bags, luggage, accessories, footwear, apparel, fine jewelry, and watches
Shops subject to compliance review
Source notes
Pre-owned products are also subject to the Restricted Products Policy.
TikTok Shop may request additional verification materials for any order or listing.
TikTok Shop may cancel an order if sufficient documentation is not provided in time.
TikTok Shop’s review does not constitute independent authentication or valuation.
Dispatch timing for post-sale authentication starts after TikTok Shop approves the COA.
If the source text does not support a detail, it is omitted here; verify directly against the TikTok source before acting.
Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1
Readable Policy Copy
Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.
Key Points:
To sell pre-owned products, sellers may need to complete a qualification process. This can be done through the Qualification Center portal.
Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are invite-only categories. It is available only to select qualified sellers.
All Pre-Owned Products must include proof of authentication. This can be through an approved third-party service or in-house authentication.
Product listings must clearly disclose condition, defects, and required attributes.
This document outlines the requirements for selling Pre-Owned Products on TikTok Shop to ensure product authenticity and quality. Pre-owned products are also subject to our Restricted Products Policy. Sellers must comply with both this document and the Restricted Products Policy when listing pre-owned products.
Pre-Owned Products
Pre-owned products are items that were previously owned, used, or secondhand. Any products with packaging that has been opened are also considered pre-owned.
Requirements for Pre-Owned Product Categories
Selling in certain Pre-Owned categories requires additional steps to ensure product authenticity and quality.
Pre-Owned Luxury Bags, Luggage, Accessories, and Footwear may require a category qualification process. This involves submitting documentation to confirm eligibility. See the How to Submit Your Documentation section below for details.
Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are available to invited sellers only.
Permitted Pre-Owned Product Categories
Pre-Owned Luxury Bags, Luggage, and Accessories
Defined as authenticated luxury or designer handbags with a minimum list price of $200. Minimum condition grade must be Good.
Pre-Owned Luxury Footwear
Defined as authenticated footwear with a minimum list price of $50. Minimum condition grade must be Good.
Pre-Owned Luxury Apparel
Invite-only
Defined as authenticated luxury or designer apparel with a minimum list price of $50. Minimum condition grade must be Good.
Pre-Owned Fine Jewelry
Invite-only
Defined as authenticated luxury or designer apparel with a minimum list price of $200. Minimum condition grade must be Good.
Pre-Owned Luxury Watches
Invite-only
Defined as authenticated watches with a minimum list price of $1,000. Minimum condition grade must be Good.
Sellers are solely responsible for verifying the authenticity of each pre-owned luxury watch and must guarantee its authenticity to TikTok Shop and buyers.
All watch orders and/or listings must be supported by the following:
If the watch has original authentication papers/card from the manufacturer: the manufacturer's original papers/card and the purchase receipt; or
If the watch does not have original authentication papers/card: an appraisal or authentication report from a qualified third-party appraiser that meets the requirements below.
TikTok Shop may, in its sole discretion, require additional verification materials (e.g., inspection report, service records) for any order or listing.
Appraisal or authentication documents must include:
Identification: brand/model name, reference/model number, serial number, and high-resolution photographs of the case back (showing the serial number), dial, movement, and bracelet/strap.
Condition: case, dial, movement, and bracelet/strap details, including the number of bracelet links, and a clear indication of whether each component is original, aftermarket, or custom/modified.
A written certification that the watch is genuine and is not a replica, counterfeit, or composite ("Frankenwatch")
The certification must include:
The inspection date; appraiser's printed name and signature; the appraiser's business name, address, contact information; and professional credentials or certifications.
TikTok Shop may request additional proof of authenticity and may cancel an order if the seller does not provide sufficient documentation within the specified timeframe. TikTok Shop’s review does not constitute independent authentication or valuation.
Sellers are responsible for all costs, expenses, or inventory losses that the seller incurs from any order cancellation as a result of the seller's actions under this policy. TikTok Shop shall not be liable for any such costs, expenses, or losses.
Sellers who fail to provide sufficient authentication documentation may be subject to enforcement, including but not limited to listing removal, seller-level restrictions, or removal from the pre-owned luxury watch category, at TikTok Shop's sole discretion.
Condition Guide (All Categories)
To ensure transparency, all pre-owned products must clearly indicate their condition. The following guide defines the condition levels used across all pre-owned categories:
Pristine:
No signs of use
Minimal imperfections from handling or storage
May include original packaging and accessories
Excellent:
Clean and very lightly worn
Faint marks or surface wear visible only upon close inspection
Very Good:
Light signs of previous use
Minor wear, creases, or faint scratches that remain subtle
Good:
Noticeable signs of prior use
Visible wear or scratches that do not affect function or readability
Authentication Requirements
All pre-owned products must include a Certificate of Authenticity (COA).
Pre-Owned Luxury Bags, Luggage, and Accessories
COA can be issued by:
An approved third-party service; or
The seller’s approved in-house authentication
Pre-Owned Luxury Apparel and Fine Jewelry
COA must come from an approved third-party service
Pre-Owned Luxury Watches
COA must come from the seller’s approved in-house authentication.
Third-party authentication is not accepted
Certificates must be submitted within 24 hours after purchase. This excludes weekends and holidays.Orders may be canceled automatically if TikTok Shop cannot validate the COA. Sellers are responsible for all costs and inventory losses resulting from non-approved certifications.
Approved Third-Party Authentication Services and Agencies
The following product types are eligible for third-party authentication when verified by an approved service:
Pre-Owned Luxury Bags, Luggage, Accessories, Footwear, Apparel, and Fine Jewelry
Entrupy
Real Authentication
LegitMark
LegitApp
CheckCheck
Pre-Owned Luxury Watches
Third-party authentication is not accepted
Product Listing Requirements
Sellers must clearly disclose any product defects in product images, condition field, and product description. This includes, but is not limited to:
Product Titles
Bags must include:
"Pre-owned"
Brand name
Fabrication
Silhouette
Footwear must include:
"Pre-owned"
Brand name
Style name
Fabrication
Type of footwear
Apparel must include
"Pre-owned"
Brand name
Type of Apparel
Jewelry must include
“Pre-owned”
Brand name
Type of Jewelry
Watches must include:
“Pre-owned”
Brand name
Model
Examples:
Pre-Owned Louis Vuitton Neverfull Tote
Pre-Owned Nike Air Force 1 Low Retro Sneakers
Pre-Owned Prada Brushed Leather Black Loafer
Pre-Owned Rolex Watch
Mandatory Attributes
All new listings in pre-owned categories must contain required attributes, including but not limited to:
Bags, Luggage, and Accessories
Brand
Bag Silhouette
Condition Type
Condition Description
Color
Fabrication
Product Dimensions
Footwear
Brand
Size
Color
Upper Material
Outsole Material
If Original Box is Included
Condition Type
Condition Description
Apparel
Color
Condition Type
Condition Description
Fine Jewelry
Size
Material
Condition Type
Condition Description
Watches
Band Width
Condition
Model
Movement
Watch Height
Wrist Circumference
Additional Requirements for Certain Pre-Owned Categories
Pre-Owned Fine Jewelry
Sellers offering pre-owned fine jewelry must clearly disclose:
Any gemstone treatments, enhancements, or stone replacements
Gold purity and metal composition, where applicable
Any repairs, polishing, resizing, or alterations made to the item
Claims that are unsupported or otherwise inaccurate must be avoided. This includes, but is not limited to:
"Guaranteed authentic"
"Investment grade"
Any similar claims that are unverifiable or misleading
Pre-Owned Luxury Apparel
Sellers offering pre-owned luxury apparel must clearly disclose:
Any repairs, polishing, resizing, or alterations
Any re-stitching, dyeing, modifications, or missing components
Any condition issues that materially affect the item’s appearance or wearability
Claims that are unsupported or otherwise inaccurate must be avoided. This includes, but is not limited to:
"Guaranteed authentic"
"Investment grade"
Any similar claims that are unverifiable
Pre-Owned Luxury Watch
Sellers are solely responsible for verifying the authenticity of each pre-owned luxury watch and must guarantee its authenticity to TikTok Shop and buyers.
All watch orders and/or listings must be supported by the following:
If the watch has original authentication papers/card from the manufacturer: the manufacturer's original papers/card and the purchase receipt; or
If the watch does not have original authentication papers/card: an appraisal or authentication report from a qualified third-party appraiser that meets the requirements below.
TikTok Shop may, in its sole discretion, require additional verification materials (e.g., inspection report, service records) for any order or listing.
Appraisal or authentication documents must include:
Identification: brand/model name, reference/model number, serial number, and high-resolution photographs of the case back (showing the serial number), dial, movement, and bracelet/strap.
Condition: case, dial, movement, and bracelet/strap details, including the number of bracelet links, and a clear indication of whether each component is original, aftermarket, or custom/modified.
A written certification that the watch is genuine and is not a replica, counterfeit, or composite ("Frankenwatch")
The certification must include:
The inspection date; appraiser's printed name and signature; the appraiser's business name, address, contact information; and professional credentials or certifications.
TikTok Shop may request additional proof of authenticity and may cancel an order if the seller does not provide sufficient documentation within the specified timeframe. TikTok Shop’s review does not constitute independent authentication or valuation.
Sellers are responsible for all costs, expenses, or inventory losses that the seller incurs from any order cancellation as a result of the seller's actions under this policy. TikTok Shop shall not be liable for any such costs, expenses, or losses.
Sellers who fail to provide sufficient authentication documentation may be subject to enforcement, including but not limited to listing removal, seller-level restrictions, or removal from the pre-owned luxury watch category, at TikTok Shop's sole discretion.
Order and Fulfillment Requirements
Dispatch and Authentication
For pre-owned products that need post-sale authentication, the dispatch timeline starts after TikTok Shop approves the COA. See Fulfillment Policy for details.
Proof of Delivery, Signature Confirmation, and Insurance
Sellers are required to purchase signature confirmation or Signature on Delivery.
Sellers are required to purchase shipping insurance if their pre-owned products have a value of $250 or more.
Sellers must provide evidence if there is a payment dispute or if the customer does not receive the item. Evidence may include:
Proof of Delivery
Proof of Direct Delivery
Proof of Shipping Insurance
Order Cancellation and Returns
Sellers must allow a one-hour cancellation window after a purchase.
Customers may request cancellation after this window. Sellers are not obligated to accept.
Returns and refunds are only eligible for items that are damaged or defective upon arrival.
We regularly review shops for compliance with this document and our Restricted Products Policy. If any violations are identified, TikTok Shop may take enforcement action at our sole discretion. This may include, but is not limited to:
Deducting points from your Account Health Rating
Removing product listings
Revoking your access to offer products for sale
Issuing refunds to customers
For more information on enforcement actions, refer to our Seller Enforcement Policy. To appeal an enforcement action, visit theAppealssection for guidance.