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Pre-Owned Products Requirements

Captured: TikTok page date: Hash: a40fcae852f5

Creator TL;DR

AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.

TikTok Shop allows some pre-owned product categories, but sellers may need qualification or an invite, must provide authentication, and must disclose condition and defects clearly. Some categories have stricter COA rules, listing rules, shipping requirements, and limited return/cancellation options.

Key points

  • Pre-owned means previously owned, used, secondhand, or opened-packaging items.
  • Some pre-owned categories require qualification; Fine Jewelry, Luxury Apparel, and Luxury Watches are invite-only.
  • All pre-owned products need a Certificate of Authenticity (COA).
  • COA source depends on category: third-party or in-house for some, third-party only for apparel/fine jewelry, in-house only for watches.
  • Listings must show condition, defects, and required attributes.
  • Pre-owned luxury watches do not accept third-party authentication.
  • Sellers must use signature confirmation; insurance is required for pre-owned items valued at $250 or more.
  • There is a one-hour cancellation window; returns/refunds are only for damaged or defective items on arrival.

Say / show

  • Use “Pre-owned” in required product titles.
  • Disclose all known defects, repairs, alterations, and material condition issues.
  • Submit COA within 24 hours after purchase, excluding weekends and holidays.
  • Use an approved third-party service or approved in-house authentication only where allowed.
  • Check category minimum list prices and minimum condition grade before listing.
  • Verify your listing against TikTok Shop’s Restricted Products Policy too.

Do not say / show

  • Do not claim “Guaranteed authentic” unless the source text supports it; avoid unsupported or misleading claims.
  • Do not use third-party authentication for pre-owned luxury watches.
  • Do not list invite-only categories unless the seller is invited/qualified.
  • Do not omit condition, defects, or required attributes from images, condition fields, descriptions, or titles.
  • Do not assume returns are allowed for reasons other than damaged/defective on arrival.

Violation risks

  • Automatic order cancellation if TikTok Shop cannot validate the COA.
  • Account Health Rating points may be deducted.
  • Product listings may be removed.
  • Access to offer products for sale may be revoked.
  • Customer refunds may be issued.
  • Seller may bear costs and inventory losses from non-approved certifications.

Who it affects

  • Sellers listing pre-owned luxury bags, luggage, accessories, footwear, apparel, fine jewelry, or watches.
  • Sellers using third-party authentication services.
  • Sellers offering items valued at $250 or more.
  • Sellers handling post-sale authentication and fulfillment.
  • Shops subject to compliance review and enforcement.

Source notes

  • This summary is based only on the provided TikTok source text; verify details against the TikTok page before acting.
  • Category eligibility, authentication rules, and enforcement can vary by product type and seller qualification.
  • The source text says pre-owned products are also subject to the Restricted Products Policy; check that policy separately.

Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1

Readable Policy Copy

Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.

Key Points:
  • To sell pre-owned products, sellers may need to complete a qualification process. This can be done through the Qualification Center portal.
  • Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are invite-only categories. It is available only to select qualified sellers.
  • All Pre-Owned Products must include proof of authentication. This can be through an approved third-party service or in-house authentication.
  • Product listings must clearly disclose condition, defects, and required attributes.
This document outlines the requirements for selling Pre-Owned Products on TikTok Shop to ensure product authenticity and quality. Pre-owned products are also subject to our Restricted Products Policy. Sellers must comply with both this document and the Restricted Products Policy when listing pre-owned products.

Pre-Owned Products

Pre-owned products are items that were previously owned, used, or secondhand. Any products with packaging that has been opened are also considered pre-owned.

Requirements for Pre-Owned Product Categories

Selling in certain Pre-Owned categories requires additional steps to ensure product authenticity and quality.
  • Pre-Owned Luxury Bags, Luggage, Accessories, and Footwear may require a category qualification process. This involves submitting documentation to confirm eligibility. See the How to Submit Your Documentation section below for details.
  • Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are available to invited sellers only.

Permitted Pre-Owned Product Categories

Pre-Owned Luxury Bags, Luggage, and Accessories
  • Defined as authenticated luxury or designer handbags with a minimum list price of $200. Minimum condition grade must be Good.
Pre-Owned Luxury Footwear
  • Defined as authenticated footwear with a minimum list price of $50. Minimum condition grade must be Good.
Pre-Owned Luxury Apparel
  • Invite-only
  • Defined as authenticated luxury or designer apparel with a minimum list price of $50. Minimum condition grade must be Good.
Pre-Owned Fine Jewelry
  • Invite-only
  • Defined as authenticated luxury or designer apparel with a minimum list price of $200. Minimum condition grade must be Good.
Pre-Owned Luxury Watches
  • Invite-only
  • Defined as authenticated watches with a minimum list price of $1,000. Minimum condition grade must be Good.

Condition Guide (All Categories)

To ensure transparency, all pre-owned products must clearly indicate their condition. The following guide defines the condition levels used across all pre-owned categories:
  • Pristine:
    • No signs of use
    • Minimal imperfections from handling or storage
    • May include original packaging and accessories
  • Excellent:
    • Clean and very lightly worn
    • Faint marks or surface wear visible only upon close inspection
  • Very Good:
    • Light signs of previous use
    • Minor wear, creases, or faint scratches that remain subtle
  • Good:
    • Noticeable signs of prior use
    • Visible wear or scratches that do not affect function or readability

Authentication Requirements

All pre-owned products must include a Certificate of Authenticity (COA).
  • Pre-Owned Luxury Bags, Luggage, and Accessories & Footwear
    • COA can be issued by:
      • An approved third-party service; or
      • The seller’s approved in-house authentication
  • Pre-Owned Luxury Apparel and Fine Jewelry
    • COA must come from an approved third-party service
  • Pre-Owned Luxury Watches
    • COA must come from the seller’s approved in-house authentication.
      • Third-party authentication is not accepted.
  • Certificates must be submitted within 24 hours after purchase. This excludes weekends and holidays.
Orders may be canceled automatically if TikTok Shop cannot validate the COA. Sellers are responsible for all costs and inventory losses resulting from non-approved certifications.

Approved Third-Party Authentication Services and Agencies

The following product types are eligible for third-party authentication when verified by an approved service:
  • Pre-Owned Luxury Bags, Luggage, Accessories, Footwear, Apparel, and Fine Jewelry
    • Entrupy
    • Real Authentication
    • LegitMark
    • LegitApp
    • CheckCheck
  • Pre-Owned Luxury Watches
    • Third-party authentication is not accepted

Product Listing Requirements

Sellers must clearly disclose any product defects in product images, condition field, and product description. This includes, but is not limited to:

Product Titles

  • Bags must include:
    • "Pre-owned"
    • Brand name
    • Fabrication
    • Silhouette
  • Footwear must include:
    • "Pre-owned"
    • Brand name
    • Style name
    • Fabrication
    • Type of footwear
  • Apparel must include
    • "Pre-owned"
    • Brand name
    • Type of Apparel
  • Jewelry must include
    • “Pre-owned”
    • Brand name
    • Type of Jewelry
  • Watches must include:
    • “Pre-owned”
    • Brand name
    • Model
  • Examples:
    • Pre-Owned Louis Vuitton Neverfull Tote
    • Pre-Owned Nike Air Force 1 Low Retro Sneakers
    • Pre-Owned Prada Brushed Leather Black Loafer
    • Pre-Owned Rolex Watch

Mandatory Attributes

All new listings in pre-owned categories must contain required attributes, including but not limited to:
  • Bags, Luggage, and Accessories
    • Brand
    • Bag Silhouette
    • Condition Type
    • Condition Description
    • Color
    • Fabrication
    • Product Dimensions
  • Footwear
    • Brand
    • Size
    • Color
    • Upper Material
    • Outsole Material
    • If Original Box is Included
    • Condition Type
    • Condition Description
  • Apparel
    • Color
    • Condition Type
    • Condition Description
  • Fine Jewelry
    • Size
    • Material
    • Condition Type
    • Condition Description
  • Watches
    • Band Width
    • Condition
    • Model
    • Movement
    • Watch Height
    • Wrist Circumference

Additional Requirements for Certain Pre-Owned Categories

Pre-Owned Fine Jewelry

Sellers offering pre-owned fine jewelry must clearly disclose:
  • Any gemstone treatments, enhancements, or stone replacements
  • Gold purity and metal composition, where applicable
  • Any repairs, polishing, resizing, or alterations made to the item
Claims that are unsupported or otherwise inaccurate must be avoided. This includes, but is not limited to:
  • "Guaranteed authentic"
  • "Investment grade"
  • Any similar claims that are unverifiable or misleading

Pre-Owned Luxury Apparel

Sellers offering pre-owned luxury apparel must clearly disclose:
  • Any repairs, polishing, resizing, or alterations
  • Any re-stitching, dyeing, modifications, or missing components
  • Any condition issues that materially affect the item’s appearance or wearability
Claims that are unsupported or otherwise inaccurate must be avoided. This includes, but is not limited to:
  • "Guaranteed authentic"
  • "Investment grade"
  • Any similar claims that are unverifiable

Order and Fulfillment Requirements

Dispatch and Authentication
  • For pre-owned products that need post-sale authentication, the dispatch timeline starts after TikTok Shop approves the COA. See Fulfillment Policy for details.
Proof of Delivery, Signature Confirmation, and Insurance
  • Sellers are required to purchase signature confirmation or Signature on Delivery.
  • Sellers are required to purchase shipping insurance if their pre-owned products have a value of $250 or more.
  • Sellers must provide evidence if there is a payment dispute or if the customer does not receive the item. Evidence may include:
    • Proof of Delivery
    • Proof of Direct Delivery
    • Proof of Shipping Insurance
Order Cancellation and Returns
  • Sellers must allow a one-hour cancellation window after a purchase.
  • Customers may request cancellation after this window. Sellers are not obligated to accept.
  • Returns and refunds are only eligible for items that are damaged or defective upon arrival.
  • For more information, see Customer Order Cancellation, Return, and Refund Policy.

Enforcement Actions and Appeals

We regularly review shops for compliance with this document and our Restricted Products Policy. If any violations are identified, TikTok Shop may take enforcement action at our sole discretion. This may include, but is not limited to:
  • Deducting points from your Account Health Rating
  • Removing product listings
  • Revoking your access to offer products for sale
  • Issuing refunds to customers
For more information on enforcement actions, refer to our Seller Enforcement Policy. To appeal an enforcement action, visit the Appeals section for guidance.

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