Key Points:

• To sell pre-owned products, sellers may need to complete a qualification process. This can be done through the Qualification Center portal.
• Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are invite-only categories. It is available only to select qualified sellers.
• All Pre-Owned Products must include proof of authentication. This can be through an approved third-party service or in-house authentication.
• Product listings must clearly disclose condition, defects, and required attributes.

Pre-Owned Products

Requirements for Pre-Owned Product Categories

• Pre-Owned Luxury Bags, Luggage, Accessories, and Footwear may require a category qualification process. This involves submitting documentation to confirm eligibility. See the How to Submit Your Documentation section below for details.
• Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are available to invited sellers only.

Permitted Pre-Owned Product Categories

• Defined as authenticated luxury or designer handbags with a minimum list price of $200. Minimum condition grade must be Good.

• Defined as authenticated footwear with a minimum list price of $50. Minimum condition grade must be Good.

• Invite-only
• Defined as authenticated luxury or designer apparel with a minimum list price of $50. Minimum condition grade must be Good.

• Invite-only
• Defined as authenticated luxury or designer apparel with a minimum list price of $200. Minimum condition grade must be Good.

• Invite-only
• Defined as authenticated watches with a minimum list price of $1,000. Minimum condition grade must be Good.
• Sellers are solely responsible for verifying the authenticity of each pre-owned luxury watch and must guarantee its authenticity to TikTok Shop and buyers.
  • All watch orders and/or listings must be supported by the following:
    • If the watch has original authentication papers/card from the manufacturer: the manufacturer's original papers/card and the purchase receipt; or
    • If the watch does not have original authentication papers/card: an appraisal or authentication report from a qualified third-party appraiser that meets the requirements below.
• TikTok Shop may, in its sole discretion, require additional verification materials (e.g., inspection report, service records) for any order or listing.
• Appraisal or authentication documents must include:
  • Identification: brand/model name, reference/model number, serial number, and high-resolution photographs of the case back (showing the serial number), dial, movement, and bracelet/strap.
  • Condition: case, dial, movement, and bracelet/strap details, including the number of bracelet links, and a clear indication of whether each component is original, aftermarket, or custom/modified.
  • A written certification that the watch is genuine and is not a replica, counterfeit, or composite ("Frankenwatch")
    • The certification must include:
      • The inspection date; appraiser's printed name and signature; the appraiser's business name, address, contact information; and professional credentials or certifications.
• TikTok Shop may request additional proof of authenticity and may cancel an order if the seller does not provide sufficient documentation within the specified timeframe. TikTok Shop’s review does not constitute independent authentication or valuation.
• Sellers are responsible for all costs, expenses, or inventory losses that the seller incurs from any order cancellation as a result of the seller's actions under this policy. TikTok Shop shall not be liable for any such costs, expenses, or losses.
• Sellers who fail to provide sufficient authentication documentation may be subject to enforcement, including but not limited to listing removal, seller-level restrictions, or removal from the pre-owned luxury watch category, at TikTok Shop's sole discretion.

Condition Guide (All Categories)

• Pristine:
  • No signs of use
  • Minimal imperfections from handling or storage
  • May include original packaging and accessories
• Excellent:
  • Clean and very lightly worn
  • Faint marks or surface wear visible only upon close inspection
• Very Good:
  • Light signs of previous use
  • Minor wear, creases, or faint scratches that remain subtle
• Good:
  • Noticeable signs of prior use
  • Visible wear or scratches that do not affect function or readability

Authentication Requirements

• Pre-Owned Luxury Bags, Luggage, and Accessories
  • COA can be issued by:
    • An approved third-party service; or
    • The seller’s approved in-house authentication
• Pre-Owned Luxury Apparel and Fine Jewelry
  • COA must come from an approved third-party service
• Pre-Owned Luxury Watches
  • COA must come from the seller’s approved in-house authentication.
    • Third-party authentication is not accepted

Approved Third-Party Authentication Services and Agencies

• Pre-Owned Luxury Bags, Luggage, Accessories, Footwear, Apparel, and Fine Jewelry
  • Entrupy
  • Real Authentication
  • LegitMark
  • LegitApp
  • CheckCheck
• Pre-Owned Luxury Watches
  • Third-party authentication is not accepted

Product Listing Requirements

Product Titles

• Bags must include:
  • "Pre-owned"
  • Brand name
  • Fabrication
  • Silhouette
• Footwear must include:
  • "Pre-owned"
  • Brand name
  • Style name
  • Fabrication
  • Type of footwear
• Apparel must include
  • "Pre-owned"
  • Brand name
  • Type of Apparel
• Jewelry must include
  • “Pre-owned”
  • Brand name
  • Type of Jewelry
• Watches must include:
  • “Pre-owned”
  • Brand name
  • Model
• Examples:
  • Pre-Owned Louis Vuitton Neverfull Tote
  • Pre-Owned Nike Air Force 1 Low Retro Sneakers
  • Pre-Owned Prada Brushed Leather Black Loafer
  • Pre-Owned Rolex Watch

Mandatory Attributes

• Bags, Luggage, and Accessories
  • Brand
  • Bag Silhouette
  • Condition Type
  • Condition Description
  • Color
  • Fabrication
  • Product Dimensions
• Footwear
  • Brand
  • Size
  • Color
  • Upper Material
  • Outsole Material
  • If Original Box is Included
  • Condition Type
  • Condition Description
• Apparel
  • Color
  • Condition Type
  • Condition Description
• Fine Jewelry
  • Size
  • Material
  • Condition Type
  • Condition Description
• Watches
  • Band Width
  • Condition
  • Model
  • Movement
  • Watch Height
  • Wrist Circumference

Additional Requirements for Certain Pre-Owned Categories

Pre-Owned Fine Jewelry

• Any gemstone treatments, enhancements, or stone replacements
• Gold purity and metal composition, where applicable
• Any repairs, polishing, resizing, or alterations made to the item

• "Guaranteed authentic"
• "Investment grade"
• Any similar claims that are unverifiable or misleading

Pre-Owned Luxury Apparel

• Any repairs, polishing, resizing, or alterations
• Any re-stitching, dyeing, modifications, or missing components
• Any condition issues that materially affect the item’s appearance or wearability

• "Guaranteed authentic"
• "Investment grade"
• Any similar claims that are unverifiable

Pre-Owned Luxury Watch

• Sellers are solely responsible for verifying the authenticity of each pre-owned luxury watch and must guarantee its authenticity to TikTok Shop and buyers.
  • All watch orders and/or listings must be supported by the following:
    • If the watch has original authentication papers/card from the manufacturer: the manufacturer's original papers/card and the purchase receipt; or
    • If the watch does not have original authentication papers/card: an appraisal or authentication report from a qualified third-party appraiser that meets the requirements below.

1. TikTok Shop may, in its sole discretion, require additional verification materials (e.g., inspection report, service records) for any order or listing.

• Appraisal or authentication documents must include:
  • Identification: brand/model name, reference/model number, serial number, and high-resolution photographs of the case back (showing the serial number), dial, movement, and bracelet/strap.
  • Condition: case, dial, movement, and bracelet/strap details, including the number of bracelet links, and a clear indication of whether each component is original, aftermarket, or custom/modified.
  • A written certification that the watch is genuine and is not a replica, counterfeit, or composite ("Frankenwatch")
    • The certification must include:
      • The inspection date; appraiser's printed name and signature; the appraiser's business name, address, contact information; and professional credentials or certifications.
• TikTok Shop may request additional proof of authenticity and may cancel an order if the seller does not provide sufficient documentation within the specified timeframe. TikTok Shop’s review does not constitute independent authentication or valuation.
• Sellers are responsible for all costs, expenses, or inventory losses that the seller incurs from any order cancellation as a result of the seller's actions under this policy. TikTok Shop shall not be liable for any such costs, expenses, or losses.
• Sellers who fail to provide sufficient authentication documentation may be subject to enforcement, including but not limited to listing removal, seller-level restrictions, or removal from the pre-owned luxury watch category, at TikTok Shop's sole discretion.

Order and Fulfillment Requirements

• For pre-owned products that need post-sale authentication, the dispatch timeline starts after TikTok Shop approves the COA. See Fulfillment Policy for details.

• Sellers are required to purchase signature confirmation or Signature on Delivery.
• Sellers are required to purchase shipping insurance if their pre-owned products have a value of $250 or more.
• Sellers must provide evidence if there is a payment dispute or if the customer does not receive the item. Evidence may include:
  • Proof of Delivery
  • Proof of Direct Delivery
  • Proof of Shipping Insurance

• Sellers must allow a one-hour cancellation window after a purchase.
• Customers may request cancellation after this window. Sellers are not obligated to accept.
• Returns and refunds are only eligible for items that are damaged or defective upon arrival.
• For more information, see Customer Order Cancellation, Return, and Refund Policy.

Enforcement Actions and Appeals

• Deducting points from your Account Health Rating
• Removing product listings
• Revoking your access to offer products for sale
• Issuing refunds to customers