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Pre-Owned Products Requirements

Captured: TikTok page date: Hash: 5b3677d88df2

Creator TL;DR

AI-generated from the captured TikTok policy text. Verify against the TikTok source before acting.

TikTok Shop lets sellers offer certain pre-owned categories, but only with strong authentication, condition disclosure, and listing requirements. Some categories are invite-only, and watches have extra documentation rules. Sellers should verify details against the TikTok source before listing or fulfilling orders.

Key points

  • Pre-owned items include used/secondhand goods and opened packaging.
  • Some pre-owned categories require qualification or invitation-only access.
  • All pre-owned products need a Certificate of Authenticity (COA).
  • Bags, luggage, accessories, footwear, apparel, and fine jewelry may use approved third-party authentication; watches cannot.
  • Watch listings need specific documentation, and sellers must guarantee authenticity.
  • Listings must disclose condition, defects, and required attributes.
  • Certain claims like “Guaranteed authentic” and “Investment grade” are not allowed when unsupported.
  • For higher-value pre-owned items, signature confirmation and shipping insurance may be required.
  • Returns/refunds are only for items damaged or defective on arrival, per this policy.
  • TikTok Shop can remove listings, restrict sellers, or cancel orders for insufficient documentation.

Say / show

  • This pre-owned category needs a COA and required listing disclosures.
  • Use the approved authentication method for the specific category.
  • Include the required title terms, condition grade, and attributes.
  • Disclose repairs, alterations, enhancements, and other material condition issues.
  • For watches, keep the required papers, appraisal, and identity photos ready.
  • Verify TikTok Shop’s current source page before acting, since requirements may change.

Do not say / show

  • All pre-owned categories allow third-party COAs.
  • Luxury watches can use third-party authentication services.
  • Claims like “Guaranteed authentic” are always acceptable.
  • Returns are generally allowed for any reason under this policy.
  • A TikTok review means the item has been independently authenticated.

Violation risks

  • Listing removal
  • Seller-level restrictions
  • Removal from the pre-owned luxury watch category
  • Order cancellation
  • Account Health Rating deductions
  • Refunds to customers

Who it affects

  • Sellers listing pre-owned luxury bags
  • Sellers listing pre-owned luxury luggage and accessories
  • Sellers listing pre-owned luxury footwear
  • Invited sellers listing pre-owned luxury apparel
  • Invited sellers listing pre-owned fine jewelry
  • Invited sellers listing pre-owned luxury watches
  • Creator-community operators reviewing listings or fulfillment steps

Source notes

  • This summary is based only on the provided TikTok source text; verify against the TikTok source page before acting.
  • Qualification, invitation-only access, and enforcement are described as TikTok Shop’s sole discretion in the source.
  • The source says to follow both this document and the Restricted Products Policy.

Confidence: high · Model: gpt-5.4-mini · Prompt: creator-policy-summary-v1

Readable Policy Copy

Captured policy content rendered without TikTok navigation, scripts, tracking markup, or page chrome. Source: article-html.

Key Points:
  • To sell pre-owned products, sellers may need to complete a qualification process. This can be done through the Qualification Center portal.
  • Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are invite-only categories. It is available only to select qualified sellers.
  • All Pre-Owned Products must include proof of authentication. This can be through an approved third-party service or in-house authentication.
  • Product listings must clearly disclose condition, defects, and required attributes.
This document outlines the requirements for selling Pre-Owned Products on TikTok Shop to ensure product authenticity and quality. Pre-owned products are also subject to our Restricted Products Policy. Sellers must comply with both this document and the Restricted Products Policy when listing pre-owned products.

Pre-Owned Products

Pre-owned products are items that were previously owned, used, or secondhand. Any products with packaging that has been opened are also considered pre-owned.

Requirements for Pre-Owned Product Categories

Selling in certain Pre-Owned categories requires additional steps to ensure product authenticity and quality.
  • Pre-Owned Luxury Bags, Luggage, Accessories, and Footwear may require a category qualification process. This involves submitting documentation to confirm eligibility. See the How to Submit Your Documentation section below for details.
  • Pre-Owned Apparel, Fine Jewelry, and Luxury Watches are available to invited sellers only.

Permitted Pre-Owned Product Categories

Pre-Owned Luxury Bags, Luggage, and Accessories
  • Defined as authenticated luxury or designer handbags with a minimum list price of $200. Minimum condition grade must be Good.
Pre-Owned Luxury Footwear
  • Defined as authenticated footwear with a minimum list price of $50. Minimum condition grade must be Good.
Pre-Owned Luxury Apparel
  • Invite-only
  • Defined as authenticated luxury or designer apparel with a minimum list price of $50. Minimum condition grade must be Good.
Pre-Owned Fine Jewelry
  • Invite-only
  • Defined as authenticated luxury or designer apparel with a minimum list price of $200. Minimum condition grade must be Good.
Pre-Owned Luxury Watches
  • Invite-only
  • Defined as authenticated watches with a minimum list price of $1,000. Minimum condition grade must be Good.
  • Sellers are solely responsible for verifying the authenticity of each pre-owned luxury watch and must guarantee its authenticity to TikTok Shop and customers.
    • All watch orders and/or listings must be supported by the following:
      • If the watch has original authentication papers/card from the manufacturer: the manufacturer's original papers/card and the purchase receipt; or
      • If the watch does not have original authentication papers/card: an appraisal or authentication report from a qualified third-party appraiser that meets the requirements below.
  • TikTok Shop may, in its sole discretion, require additional verification materials (e.g., inspection report, service records) for any order or listing.
  • Appraisal or authentication documents must include:
    • Identification: brand/model name, reference/model number, serial number, and high-resolution photographs of the case back (showing the serial number), dial, movement, and bracelet/strap.
    • Condition: case, dial, movement, and bracelet/strap details, including the number of bracelet links, and a clear indication of whether each component is original, aftermarket, or custom/modified.
    • A written certification that the watch is genuine and is not a replica, counterfeit, or composite ("Frankenwatch")
      • The certification must include:
        • The inspection date; appraiser's printed name and signature; the appraiser's business name, address, contact information; and professional credentials or certifications.
  • TikTok Shop may request additional proof of authenticity and may cancel an order if the seller does not provide sufficient documentation within the specified timeframe. TikTok Shop’s review does not constitute independent authentication or valuation.
  • Sellers are responsible for all costs, expenses, or inventory losses that the seller incurs from any order cancellation as a result of the seller's actions under this policy. TikTok Shop shall not be liable for any such costs, expenses, or losses.
  • Sellers who fail to provide sufficient authentication documentation may be subject to enforcement, including but not limited to listing removal, seller-level restrictions, or removal from the pre-owned luxury watch category, at TikTok Shop's sole discretion.

Condition Guide (All Categories)

To ensure transparency, all pre-owned products must clearly indicate their condition. The following guide defines the condition levels used across all pre-owned categories:
  • Pristine:
    • No signs of use
    • Minimal imperfections from handling or storage
    • May include original packaging and accessories
  • Excellent:
    • Clean and very lightly worn
    • Faint marks or surface wear visible only upon close inspection
  • Very Good:
    • Light signs of previous use
    • Minor wear, creases, or faint scratches that remain subtle
  • Good:
    • Noticeable signs of prior use
    • Visible wear or scratches that do not affect function or readability

Authentication Requirements

All pre-owned products must include a Certificate of Authenticity (COA).
  • Pre-Owned Luxury Bags, Luggage, and Accessories
    • COA can be issued by:
      • An approved third-party service; or
      • The seller’s approved in-house authentication
  • Pre-Owned Luxury Apparel and Fine Jewelry
    • COA must come from an approved third-party service
  • Pre-Owned Luxury Watches
    • COA must come from the seller’s approved in-house authentication.
      • Third-party authentication is not accepted
Certificates must be submitted within 24 hours after purchase. This excludes weekends and holidays.Orders may be canceled automatically if TikTok Shop cannot validate the COA. Sellers are responsible for all costs and inventory losses resulting from non-approved certifications.

Approved Third-Party Authentication Services and Agencies

The following product types are eligible for third-party authentication when verified by an approved service:
  • Pre-Owned Luxury Bags, Luggage, Accessories, Footwear, Apparel, and Fine Jewelry
    • Entrupy
    • Real Authentication
    • LegitMark
    • LegitApp
    • CheckCheck
  • Pre-Owned Luxury Watches
    • Third-party authentication is not accepted

Product Listing Requirements

Sellers must clearly disclose any product defects in product images, condition field, and product description. This includes, but is not limited to:

Product Titles

  • Bags must include:
    • "Pre-owned"
    • Brand name
    • Fabrication
    • Silhouette
  • Footwear must include:
    • "Pre-owned"
    • Brand name
    • Style name
    • Fabrication
    • Type of footwear
  • Apparel must include
    • "Pre-owned"
    • Brand name
    • Type of Apparel
  • Jewelry must include
    • “Pre-owned”
    • Brand name
    • Type of Jewelry
  • Watches must include:
    • “Pre-owned”
    • Brand name
    • Model
  • Examples:
    • Pre-Owned Louis Vuitton Neverfull Tote
    • Pre-Owned Nike Air Force 1 Low Retro Sneakers
    • Pre-Owned Prada Brushed Leather Black Loafer
    • Pre-Owned Rolex Watch

Mandatory Attributes

All new listings in pre-owned categories must contain required attributes, including but not limited to:
  • Bags, Luggage, and Accessories
    • Brand
    • Bag Silhouette
    • Condition Type
    • Condition Description
    • Color
    • Fabrication
    • Product Dimensions
  • Footwear
    • Brand
    • Size
    • Color
    • Upper Material
    • Outsole Material
    • If Original Box is Included
    • Condition Type
    • Condition Description
  • Apparel
    • Color
    • Condition Type
    • Condition Description
  • Fine Jewelry
    • Size
    • Material
    • Condition Type
    • Condition Description
  • Watches
    • Band Width
    • Condition
    • Model
    • Movement
    • Watch Height
    • Wrist Circumference

Additional Requirements for Certain Pre-Owned Categories

Pre-Owned Fine Jewelry

Sellers offering pre-owned fine jewelry must clearly disclose:
  • Any gemstone treatments, enhancements, or stone replacements
  • Gold purity and metal composition, where applicable
  • Any repairs, polishing, resizing, or alterations made to the item
Claims that are unsupported or otherwise inaccurate must be avoided. This includes, but is not limited to:
  • "Guaranteed authentic"
  • "Investment grade"
  • Any similar claims that are unverifiable or misleading

Pre-Owned Luxury Apparel

Sellers offering pre-owned luxury apparel must clearly disclose:
  • Any repairs, polishing, resizing, or alterations
  • Any re-stitching, dyeing, modifications, or missing components
  • Any condition issues that materially affect the item’s appearance or wearability
Claims that are unsupported or otherwise inaccurate must be avoided. This includes, but is not limited to:
  • "Guaranteed authentic"
  • "Investment grade"
  • Any similar claims that are unverifiable

Pre-Owned Luxury Watch

  • Sellers are solely responsible for verifying the authenticity of each pre-owned luxury watch and must guarantee its authenticity to TikTok Shop and customers.
    • All watch orders and/or listings must be supported by the following:
      • If the watch has original authentication papers/card from the manufacturer: the manufacturer's original papers/card and the purchase receipt; or
      • If the watch does not have original authentication papers/card: an appraisal or authentication report from a qualified third-party appraiser that meets the requirements below.
Note: TikTok Shop may, in its sole discretion, require additional verification materials (e.g., inspection report, service records) for any order or listing.
  • Appraisal or authentication documents must include:
    • Identification: brand/model name, reference/model number, serial number, and high-resolution photographs of the case back (showing the serial number), dial, movement, and bracelet/strap.
    • Condition: case, dial, movement, and bracelet/strap details, including the number of bracelet links, and a clear indication of whether each component is original, aftermarket, or custom/modified.
    • A written certification that the watch is genuine and is not a replica, counterfeit, or composite ("Frankenwatch")
      • The certification must include:
        • The inspection date; appraiser's printed name and signature; the appraiser's business name, address, contact information; and professional credentials or certifications.
  • TikTok Shop may request additional proof of authenticity and may cancel an order if the seller does not provide sufficient documentation within the specified timeframe. TikTok Shop’s review does not constitute independent authentication or valuation.
  • Sellers are responsible for all costs, expenses, or inventory losses that the seller incurs from any order cancellation as a result of the seller's actions under this policy. TikTok Shop shall not be liable for any such costs, expenses, or losses.
  • Sellers who fail to provide sufficient authentication documentation may be subject to enforcement, including but not limited to listing removal, seller-level restrictions, or removal from the pre-owned luxury watch category, at TikTok Shop's sole discretion.

Order and Fulfillment Requirements

Dispatch and Authentication
  • For pre-owned products that need post-sale authentication, the dispatch timeline starts after TikTok Shop approves the COA. See Fulfillment Policy for details.
Proof of Delivery, Signature Confirmation, and Insurance
  • Sellers are required to purchase signature confirmation or Signature on Delivery.
  • Sellers are required to purchase shipping insurance if their pre-owned products have a value of $250 or more.
  • Sellers must provide evidence if there is a payment dispute or if the customer does not receive the item. Evidence may include:
    • Proof of Delivery
    • Proof of Direct Delivery
    • Proof of Shipping Insurance
Order Cancellation and Returns
  • Sellers must allow a one-hour cancellation window after a purchase.
  • Customers may request cancellation after this window. Sellers are not obligated to accept.
  • Returns and refunds are only eligible for items that are damaged or defective upon arrival.
  • For more information, see Customer Order Cancellation, Return, and Refund Policy.

Enforcement Actions and Appeals

We regularly review shops for compliance with this document and our Restricted Products Policy. If any violations are identified, TikTok Shop may take enforcement action at our sole discretion. This may include, but is not limited to:
  • Deducting points from your Account Health Rating
  • Removing product listings
  • Revoking your access to offer products for sale
  • Issuing refunds to customers
For more information on enforcement actions, refer to our Seller Enforcement Policy. To appeal an enforcement action, visit the Appeals section for guidance.

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